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The security health cannot be reported at the moment error

I installed InterceptX onto a computer and i get following error.  "The security health cannot be reported at the moment" in Sophos Central.  Is there a fix for this? 



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  • I'm getting this issue on one of our workstations.

    As others have mentioned, it's kind of ridiculous that we should be expected to boot the workstation in to safe mode and modify the Windows registry to fix this issue.

    It's obviously just a bug in Sophos that needs to be addressed.

    Come on guys, this is why we pay the big bucks for Sophos...

  • Hi  

    The Sophos Health Service is responsible for creating the registry keys under HKLM\Software\Wow6432node\sophos\Health\Status. The MCS Agent Service reads these keys to report the Health status. This error occurs when there are problems writing the values, for which Process monitor logs will be helpful to monitor what happens when you start Sophos health Service, in terms of the above keys. I would recommend you to open a support case for in-depth investigation. 

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