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The security health cannot be reported at the moment error

Jeff Odell

I installed InterceptX onto a computer and i get following error.  "The security health cannot be reported at the moment" in Sophos Central.  Is there a fix for this? 



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  • 0

    What worked for me:

    First disable Tamper Protection in Sophos Web Interface. Then make this changes in Safe Mode

     

    1. Boot the system into Safe Mode.
    2. Click Start > Run > services.msc > right-click Sophos Anti-Virus service > properties > set to disabled > OK
    3. Click Start > Run and type regedit and then click OK.
    4. Go to the following location in the registry editor:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos MCS Agentand set the REG_DWORD Start to 0x00000004
    5. Go to the following location in the registry editor:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Configand set the following REG_DWORD values SAVEnabled and SEDEnabled to 0
    6. Go to the following location in the registry editor:
      HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\SAVService\TamperProtectionand set the REG_DWORD Enabled to 0

     

    After that reinstall Endpoint Protection (uninstall didn't work the first time don't know why)

    Then Uninstall Sophos Endpoint Protection

    Delete the Machine from Sophos Web Interface

    Reboot the Device and install Sophos Endpoint Protection again.

     

    If you may ask why to uninstall it again. I've tried only to reinstall it but after Activating Tamper Protection again the same error occured so i've testet it with uninstalling and deleting the object and after that everything was fine.

    Best regards,

    Alex

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  • 0

    What worked for me:

    First disable Tamper Protection in Sophos Web Interface. Then make this changes in Safe Mode

     

    1. Boot the system into Safe Mode.
    2. Click Start > Run > services.msc > right-click Sophos Anti-Virus service > properties > set to disabled > OK
    3. Click Start > Run and type regedit and then click OK.
    4. Go to the following location in the registry editor:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos MCS Agentand set the REG_DWORD Start to 0x00000004
    5. Go to the following location in the registry editor:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Configand set the following REG_DWORD values SAVEnabled and SEDEnabled to 0
    6. Go to the following location in the registry editor:
      HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\SAVService\TamperProtectionand set the REG_DWORD Enabled to 0

     

    After that reinstall Endpoint Protection (uninstall didn't work the first time don't know why)

    Then Uninstall Sophos Endpoint Protection

    Delete the Machine from Sophos Web Interface

    Reboot the Device and install Sophos Endpoint Protection again.

     

    If you may ask why to uninstall it again. I've tried only to reinstall it but after Activating Tamper Protection again the same error occured so i've testet it with uninstalling and deleting the object and after that everything was fine.

    Best regards,

    Alex

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