Sophos central - How to Recover/undelete a deleted computer from Manage protection field

Hi,

Have you tried following:
https://community.sophos.com/kb/en-us/124377

Regards,

Jak

HI shane,

You would need to disable the Tamper Protection and also change the MS Agent in Safe Mode and then reboot with Normal mode and uninstall from control panel 

To recover a tamper protected system, you must disable Enhanced Tamper Protection.
Do the following:

1. Boot the system into Safe Mode.
2. Click Start > Run and type regedit and then click OK.
3. Go to the following location in the registry editor:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos MCS Agent and set the REG_DWORD Start to 0x00000004
4. Go to the following location in the registry editor:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Config
5. Set the following DWORD values to 0: SAVEnabled and SEDEnabled
6. Reboot the system in normal mode.

Taken from Article 124377

Thanks and Regards

Aditya Patel | Network and Security Engineer.

Thanks guys. I'll give this a try and let you know.

Worked like a charm! Thanks for the help.

I added one step to this process. I stopped Sophos AutoUpdate Service before I uninstalled

Hi Aditya,

  Do you have the steps for a Mac user with the same problem?

Thx, Owen

Hi Owen, 

I have private message you the steps 

Thanks and regards

Aditya Patel

Hi Aditya, 

please Email me the steps as well. We have quite an issue deleting Sophos from our macs.

Thanks

Dennis

Hello,

same here, removed a computer, now I can't reinstall. Please send me thsteps, too.

Kind Regards,

Michael Schreiber

Hello,

Please, can you send me? i have the same issue with Mac.

Kind regards,
Rodrigo

Hi i'm also interested to have the steps for macs.

I'm having the same issue.

Thanks

Eddy