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Problems with Office 365 / Office 2016

DanielWells

We are now unable to install Office365 / Office 2016 using the Office Deployment Tool.  Because we have a bunch of new things from Sophos going on (new firewall, anti-virus int he cloud and the "ultimate" beta) we are struggling to find the source of the problem.

We do know there are issues with the firewall and the download of the software.

We also know that once we get around the download problem the installation is failing both inside and outside the firewall, indicating that  it might be an antivirus issue. 

The error I can find is "C2R client returned failing error code 17002".  Following through Microsoft's troubleshooting, the one thing I haven't done yet is disable anti-virus.

When deploying to enterprises (even small ones like mine) having to disable anti-virus on each one to deploy software is going to be a pain in the butt. ( I posted  something about not being able to disable tamper protection for "Spectrum" / "Sophos Ultimate").

Please include ways that administrators can distribute software without massive painful hurdles to cross.



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  • 0

    I just spent an entire day fighting this same issue. It is also the second time I have had a random problem using the latest Sophos Cloud software. If anyone is having problems installing or repairing Microsoft Office products I strongly recommend get the damn Sophos off the machine until all software is installed. My error code was 30175-11 (5) just for reference. Thans to DanielWells for his post. It saved me another several hours of frustration!!

  • 0 in reply to Michael Valore

    HI All, 

    Could you check the issue again after updating the Intercept . Seems to be resolved yesterday by our development team . If you still face the issue . Notify me otherwise with your Version info.

    Thanks and Regards

    Aditya Patel | Network and Security Engineer.

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  • 0 in reply to Aditya Patel

    Now that I have resolved it on the one machine i cannot duplicate it without removing and reinstalling office.  I can however tell you that I had the exact same issue on a different PC last evening after installing the Sophos software and then trying to install office 365. I suspect that it is still an issue. I did try disabling tamper protection to install Office but that was unsuccessful. I needed to completely remove the client software reboot and then install Office 365. Then reinstall Sophos endpoint protection.  Hope this helps.  It would be nice if there was somewhere that sophos would report when blocking so i would know what is happening and also a way to allow a blocked program access.

  • 0 in reply to Michael Valore

    I ran into the same issue (30175-11 error when installing O365). In order to successfully install O365, I had to disable everything under the Sophos Central Policy on the user's machine and then try installing again. 

     

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