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Problems with Office 365 / Office 2016

We are now unable to install Office365 / Office 2016 using the Office Deployment Tool.  Because we have a bunch of new things from Sophos going on (new firewall, anti-virus int he cloud and the "ultimate" beta) we are struggling to find the source of the problem.

We do know there are issues with the firewall and the download of the software.

We also know that once we get around the download problem the installation is failing both inside and outside the firewall, indicating that  it might be an antivirus issue. 

The error I can find is "C2R client returned failing error code 17002".  Following through Microsoft's troubleshooting, the one thing I haven't done yet is disable anti-virus.

When deploying to enterprises (even small ones like mine) having to disable anti-virus on each one to deploy software is going to be a pain in the butt. ( I posted  something about not being able to disable tamper protection for "Spectrum" / "Sophos Ultimate").

Please include ways that administrators can distribute software without massive painful hurdles to cross.



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  • We've dug into this more and it does appear that the updated Tamper Protection is involved.  Our tests so far have shown that disabling Tamper Protection does enable Office 365 to install, repair and update itself. 

     

    if you see this issue with Office 365, please let us know what version of Office 365 you have, the version of Windows and if disabling Tamper Protection provides you with a workaround. 

     

    Thanks for your help with this

     

    JG

  • Hello ,

     

    This helped to solve the installation problem I Office 365:

    - Intercept off
    - Tamper prtotection: off

    Installations and went without any problems .....

    Sophos Endpoint version 11.5.0

     

    Zsolt

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