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Problems with Office 365 / Office 2016

DanielWells

We are now unable to install Office365 / Office 2016 using the Office Deployment Tool.  Because we have a bunch of new things from Sophos going on (new firewall, anti-virus int he cloud and the "ultimate" beta) we are struggling to find the source of the problem.

We do know there are issues with the firewall and the download of the software.

We also know that once we get around the download problem the installation is failing both inside and outside the firewall, indicating that  it might be an antivirus issue. 

The error I can find is "C2R client returned failing error code 17002".  Following through Microsoft's troubleshooting, the one thing I haven't done yet is disable anti-virus.

When deploying to enterprises (even small ones like mine) having to disable anti-virus on each one to deploy software is going to be a pain in the butt. ( I posted  something about not being able to disable tamper protection for "Spectrum" / "Sophos Ultimate").

Please include ways that administrators can distribute software without massive painful hurdles to cross.



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  • 0

    Folks

    Thanks to those of you who have worked with us to narrow down what is going on with this. 

    We are able to re-produce an issue with Office 365 Business / Enterprise editions on installation , update or repair of that software with

    Windows 10 Anniversary Edition

    and

    Sophos Central Endpoint installed /  Sophos Intercept X 

    and

    Tamper Protection is on

    This will result in Office 365 failing with a message asking for the computer to be restarted

     

    If you disable Tamper Protection , then Office 365 will work.

     

    We are investigating further what is conflicting between Tamper Protection and Office 365 Business / Enterprise editions, but for now, the workaround is to disable Tamper Protection on the computers that have this issue. 

     

    Note:  There is another issue for Office 365 when the device is behind a UTM as a web proxy.  You are advised to bypass the proxy for Office 365 as stated in this note from MSFT https://support.office.com/en-gb/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2?ui=en-US&rs=en-GB&ad=GB

     

     

     

     

     

  • 0 in reply to Rincewind

    My affected users are not running the Anniversary update, it is defered.  We are running Win 10 x64 1511.  

     

    Today I witnessed delayed/failed updates on Office 365 Business Premium desktop application on a Windows 7 x64 Pro client, so I don't think it is limited to Windows 10 or the anniversary update.  

  • 0 in reply to gopcllc

    Agreed, all of my customer scenarios were on Windows 7.

     

    Thanks

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