Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problems with Office 365 / Office 2016

We are now unable to install Office365 / Office 2016 using the Office Deployment Tool.  Because we have a bunch of new things from Sophos going on (new firewall, anti-virus int he cloud and the "ultimate" beta) we are struggling to find the source of the problem.

We do know there are issues with the firewall and the download of the software.

We also know that once we get around the download problem the installation is failing both inside and outside the firewall, indicating that  it might be an antivirus issue. 

The error I can find is "C2R client returned failing error code 17002".  Following through Microsoft's troubleshooting, the one thing I haven't done yet is disable anti-virus.

When deploying to enterprises (even small ones like mine) having to disable anti-virus on each one to deploy software is going to be a pain in the butt. ( I posted  something about not being able to disable tamper protection for "Spectrum" / "Sophos Ultimate").

Please include ways that administrators can distribute software without massive painful hurdles to cross.



This thread was automatically locked due to age.
Parents
  • Can you let us know what OS you are using and if you are accessing the internet via a UTM ? 

    Thanks

     

    JG

  • No UTM on my customer, Windows 10 Pro x64 build is 1511.  End users are not local admins on the box.  Not sure if that matters.  No other filtering installed on machine, but they are on a heavily locked down corporate network outside of our control.  

     

    Also, I actually don't know if I even have Intercept, I have the new version of Cloud Endpoint Advanced.  It was pushed to me on 9/22 I think.  

Reply
  • No UTM on my customer, Windows 10 Pro x64 build is 1511.  End users are not local admins on the box.  Not sure if that matters.  No other filtering installed on machine, but they are on a heavily locked down corporate network outside of our control.  

     

    Also, I actually don't know if I even have Intercept, I have the new version of Cloud Endpoint Advanced.  It was pushed to me on 9/22 I think.  

Children
No Data