Sophos Anti-Virus.app Disappearing from Mac's

StevenDrury said:

Around 20 of our users have had their Sophos Anti-Virus.app application disappear from their /Applications/ folder completely. 

Each user is an admin on their own laptop, but even still someone needs to consciously remove the application and enter a password to remove it from the Applications folder. No user would consciously remove their anti-virus from their machine. 

Everyone's using OS X 10.9 or above. 

The Dashboard is reporting that these users are still okay, despite them not checking in for almost a week. 

I've done some searching for "Applications Disappearing" but all responses are acting like this is a bigfoot sighting. 

After contacting Sophos support I've been getting no help. I've run their diagnostics utility but all it can say is that an update was missed... 

Any help or similar cases would be appreciated! 

:56901

 

In the last month I too had Sophos disappear from the menu bar AND the program is gone from my Applications folder (I did find a "remove Sophos" program, don't know if that has always been there or not.)

The best I can determine it happened sometime between December 1 2016 and Jan 12 2017.

I remember checking early in December that Sophos was up to date and just noticed yesterday it was literally gone!

I am on OS X 10.11.4 El Capitan.

This is very concerning to say the least. I've never had a program removed from my computer without being aware of it.

StevenDrury said:

Around 20 of our users have had their Sophos Anti-Virus.app application disappear from their /Applications/ folder completely. 

Each user is an admin on their own laptop, but even still someone needs to consciously remove the application and enter a password to remove it from the Applications folder. No user would consciously remove their anti-virus from their machine. 

Everyone's using OS X 10.9 or above. 

The Dashboard is reporting that these users are still okay, despite them not checking in for almost a week. 

I've done some searching for "Applications Disappearing" but all responses are acting like this is a bigfoot sighting. 

After contacting Sophos support I've been getting no help. I've run their diagnostics utility but all it can say is that an update was missed... 

Any help or similar cases would be appreciated! 

:56901

 

In the last month I too had Sophos disappear from the menu bar AND the program is gone from my Applications folder (I did find a "remove Sophos" program, don't know if that has always been there or not.)

The best I can determine it happened sometime between December 1 2016 and Jan 12 2017.

I remember checking early in December that Sophos was up to date and just noticed yesterday it was literally gone!

I am on OS X 10.11.4 El Capitan.

This is very concerning to say the least. I've never had a program removed from my computer without being aware of it.