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Sophos Anti-Virus.app Disappearing from Mac's

Around 20 of our users have had their Sophos Anti-Virus.app application disappear from their /Applications/ folder completely. 


Each user is an admin on their own laptop, but even still someone needs to consciously remove the application and enter a password to remove it from the Applications folder. No user would consciously remove their anti-virus from their machine. 

Everyone's using OS X 10.9 or above. 

The Dashboard is reporting that these users are still okay, despite them not checking in for almost a week. 

I've done some searching for "Applications Disappearing" but all responses are acting like this is a bigfoot sighting. 

After contacting Sophos support I've been getting no help. I've run their diagnostics utility but all it can say is that an update was missed... 

Any help or similar cases would be appreciated! 

:56901


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Parents
  • I have just had this same problem.
    I am running 10.11.2 on a late 2011 model and just experienced repeated crashes possibly caused problems with the graphics cards or logic boards, (I'm not sure yet as I'm trying to get everything back into working order) but this thread provides an insight discussions.apple.com/.../5958077

    Anyhow, when I managed to get back in with a Safe Mode boot, it restarted and booted up normally with an error log, very slow performance/loading and strangely I noticed that Sophos was missing from my dock and applications. a search in Finder pulls up nothing.
    I have not run a scan for a few weeks but it was definitely not missing prior to this crash.

    Any idea how it could have uninstalled/vanished?
    Is it possible this was some form of malicious attack?
    Any help would be great.
Reply
  • I have just had this same problem.
    I am running 10.11.2 on a late 2011 model and just experienced repeated crashes possibly caused problems with the graphics cards or logic boards, (I'm not sure yet as I'm trying to get everything back into working order) but this thread provides an insight discussions.apple.com/.../5958077

    Anyhow, when I managed to get back in with a Safe Mode boot, it restarted and booted up normally with an error log, very slow performance/loading and strangely I noticed that Sophos was missing from my dock and applications. a search in Finder pulls up nothing.
    I have not run a scan for a few weeks but it was definitely not missing prior to this crash.

    Any idea how it could have uninstalled/vanished?
    Is it possible this was some form of malicious attack?
    Any help would be great.
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