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Sophos Anti-Virus.app Disappearing from Mac's

Around 20 of our users have had their Sophos Anti-Virus.app application disappear from their /Applications/ folder completely. 


Each user is an admin on their own laptop, but even still someone needs to consciously remove the application and enter a password to remove it from the Applications folder. No user would consciously remove their anti-virus from their machine. 

Everyone's using OS X 10.9 or above. 

The Dashboard is reporting that these users are still okay, despite them not checking in for almost a week. 

I've done some searching for "Applications Disappearing" but all responses are acting like this is a bigfoot sighting. 

After contacting Sophos support I've been getting no help. I've run their diagnostics utility but all it can say is that an update was missed... 

Any help or similar cases would be appreciated! 

:56901


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  • Further to this craziness, here is the log from the last time Sophos was detected on my laptop. 

    com.sophos.autoupdate: Updating catalogue information at 19:47:40 22 April 2015
    com.sophos.autoupdate: Catalogue updated at 19:47:44 22 April 2015
    com.sophos.autoupdate: Download started at 19:47:44 22 April 2015
    com.sophos.autoupdate: Download completed at 19:48:17 22 April 2015
    com.sophos.autoupdate: Update started at 19:48:17 22 April 2015

    After that, the next log entry was me re-installing Sophos. 

    :56902
Reply
  • Further to this craziness, here is the log from the last time Sophos was detected on my laptop. 

    com.sophos.autoupdate: Updating catalogue information at 19:47:40 22 April 2015
    com.sophos.autoupdate: Catalogue updated at 19:47:44 22 April 2015
    com.sophos.autoupdate: Download started at 19:47:44 22 April 2015
    com.sophos.autoupdate: Download completed at 19:48:17 22 April 2015
    com.sophos.autoupdate: Update started at 19:48:17 22 April 2015

    After that, the next log entry was me re-installing Sophos. 

    :56902
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