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Cloud Status - 'Some Sophos services not running' or 'missing'

K_M

We have a large number of devices that are reporting a bad status in the Cloud console.  The error given is 'Some Sophos services not running' or 'Some Sophos services missing'.  When I open services.msc on the clients, I can see in some cases all the services are running and in others the 'Sophos System Protection Service' is in a [Stopping] state.  Sophos support has been almost completely useless as they continue to point me to the same article again and again:  www.sophos.com/.../122899.aspx.  This article references a specific case where the 'Sophos Anti-Virus' service won't start.  That said, I did try their solution of manually running vcredist_x86.exe' and it had no impact on the problem.

Has anyone else had this problem and have any advise or ideas to try?



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    Hi Keith,  I was just looking for topics on Web Control policies and noticed your post.  Does this problem occur in a freshly installed Windows OS computer?  A old group policy in the registry could be the culprit because it was my culprit!

    Don't know if this will help but I had a similar problem with Some Sophos services missing...(Sophos Network Threat Protection failed to install) and it had something to do with a Eventlog Policy that also prevented the windows event log service to run...

    I had to do was go into the registry to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows and delete the Eventlog Key and all of its subkeys.

    Then went to services and was finally able to start the windows event log service and that resolved my "Some Sophos services missing"  The Sophos Network Threat Protection Service finally installed all on its on with the next scheduled update.

    The windows event log not running does indeed effect parts of Sophos.

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  • 0

    Hi Keith,  I was just looking for topics on Web Control policies and noticed your post.  Does this problem occur in a freshly installed Windows OS computer?  A old group policy in the registry could be the culprit because it was my culprit!

    Don't know if this will help but I had a similar problem with Some Sophos services missing...(Sophos Network Threat Protection failed to install) and it had something to do with a Eventlog Policy that also prevented the windows event log service to run...

    I had to do was go into the registry to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows and delete the Eventlog Key and all of its subkeys.

    Then went to services and was finally able to start the windows event log service and that resolved my "Some Sophos services missing"  The Sophos Network Threat Protection Service finally installed all on its on with the next scheduled update.

    The windows event log not running does indeed effect parts of Sophos.

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