'APCViolation' exploit prevented in crystal16

Question

Hi Team, We have some systems where Sophos clients are running and considering below path suspicious. 
 PathC:\Program Files (x86)\Avantium Technologies\Crystal16.exe 
 I have created global exclusion in two ways:- 1) Based on File or folder (Windows) 
 2) Detected Exploits (Windows/Mac) 
 After creating those exclusion also we are getting alert from Sophos clients. 
 
 Please suggest what else i can check from my side. 
 
 Thanks

GlennSen · Answer

Hello Parag,

Thank you for reaching the community forum.

To further exclude such detection, you may refer to this documentation.

You may follow the steps under "Stop detecting an exploit that's been detected (using events list" and let us know for the update