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Word 365 crashes

fbettenw

Hello,

since a few days word is crashing by starting on my windows 11 pc.Microsft 365 is installed in the version 16.0.15726.20262.

Excel, Outlook and Powerpoint are working well. Now i have disable the sophos protection on my endpoint and after this word is starting without any issues.

I have checked the sophos eventlog, but there is no entry. So what can I do?

Best regards

Frank



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  • 0

    can you please try to disable these three settings one after an other and test Word again?

    Its in german, the settings for your language should be at the same location.

    What are your Sophos component versions?

  • 0 in reply to LHerzog

    Hello,

    i have disabled all 3 options. As I have disabled "Schutz vor Netzwerkbedrohungen" then Word starts for a short moment an then crashes.

    When I disable "Exploit Abwehr" then Word starts fine.

    Version

    Core Agent 2022.2.2.1

    Sophos Intercept X Advanced 2022.1.3.3

    Best Regards

    Frank

  • 0 in reply to fbettenw

    Do you know if any add-ons or extensions are loaded into the Word application when you experience this issue? 

    I'd suggest trying the steps mentioned in the following Microsoft article to see if the issue persist. 
    - Open Office apps in safe mode on a Windows PC

  • 0 in reply to fbettenw

    The Agent is a bit old, at least not the most current ones. I would try to enable EAP program in Central for one of the affected machines and wait until it installs the latest beta. Then test again.

    Should look like that on the Endpoint then:

    Now that you found the module causing the issue, it should be possible for Sophos support to assist you with that issue. I would file a case after you recreated the issue with a clean Office installation and with Office in safe mode as suggested by @qoosh

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  • 0 in reply to fbettenw

    The Agent is a bit old, at least not the most current ones. I would try to enable EAP program in Central for one of the affected machines and wait until it installs the latest beta. Then test again.

    Should look like that on the Endpoint then:

    Now that you found the module causing the issue, it should be possible for Sophos support to assist you with that issue. I would file a case after you recreated the issue with a clean Office installation and with Office in safe mode as suggested by @qoosh

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