I tried installing Sophos Endpoint app on Macbook Air M1 (Ventura OS) and Macbook Pro M1 Max (Monterey OS)
I have followed the steps here in the community but still give me the same error.
Hope you can help me with this.
Appreciate your help.
Best regards,
Jade
You may also want to try downloading the latest installer package to see if this makes a difference. If you continue to experience issues, I'd suggest opening a support case with our team.
Thank you for reaching the community forum,
Can you share with us the error you're currently getting upon installation?
Thank you for reaching the community forum,
Can you share with us the error you're currently getting upon installation?
Hi GlennSen ,
Please see the below image for your reference:
Hope you could help us with this one as we are deploying the units to our team members.
I am not able to see very many log entries generated in the log bundle provided. Do you know which step the installer is failing on? Does the error shown in your screenshot come up immediately when you launch the install app, or does this go through the downloading phase first then fail?
Try the steps mentioned in the following article if you haven't already.
- Sophos macOS installer failure on MacOS 12.4
Hi Qoosh ,
It shows only Preparing download phase.
Please see the below image:
After a few minutes, the Sophos installation failed.
Also, I have tried this article but it's not working.
I'd suggest ensuring that the domains and ports necessary are white-listed on the network. One way you can check this is by connecting the device to a mobile hotspot to see if an unrestricted network allows the installation to complete.
- Domains and Ports to allow
You may also want to try downloading the latest installer package to see if this makes a difference. If you continue to experience issues, I'd suggest opening a support case with our team.
