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PDQ Deploy - Trying and failing to deploy SOPHOS Intercept X Endpoint without eventual failures

Is anyone else currently having issues with deploying SOPHOS Intercept X Endpoint from PDQ Deploy?

I opened a ticket with support and they were not able to help much, so I figured I would see if anyone else here has had issues with it?

I referred to this older post to get my initial settings: Deploy Sophos Central endpoint with PDQ Inventory - Discussions - Intercept X Endpoint - Sophos Community

But with the post being dead, I was unable to follow up on it. Here are my symptoms:

  • Deploy Sophos Intercept X with the EXE from our SOPHOS Central portal.
  • The PDQ install uses the `--quiet` parameter and the install is done via the Domain Admin currently which has rights.
  • The install says it is successful and the Endpoint agent is installed.
  • After a day the SOPHOS Update and Management Communication both have a red circle with a white `X` in them and nothing will update.
  • Disabling TP and then running sophossetup.exe --registeronly does not correct the errors with the Management Communication and Updater.
  • The only way to correct the issue is to disable TP, uninstall SOPHOS, run SOPHOS zap, and then manually reinstall.

If I manually install SOPHOS as the user logged in with admin rights, I do not have this problem.

Our firewall and DNS filters allow all traffic to any and all sophos related sites.



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  • Hi Robert,

    Thanks for reaching out to the Sophos Community Forum. 

    Do you know if the SophosSetup.exe package you're using was downloaded very recently? 

    Could you provide me with an SDU log from one of the devices which installed successfully but encountered issues after some time? Please send me the file name/url via PM if you wish. 

  • Qoosh,

    I will send you the SDU package via PM here shortly. The installer I have was downloaded on 8/31/2022, should re-download again?

    Please let me know if you need anything else from my end.

    _Rob

  • The installer version I currently have as of 8/31/2022 is 1.15.63.0 . 

    I downloaded a fresh copy a few minutes ago and it shows the same version as the copy I have from 8/31/2022, 1.15.63.0.