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SSP Service crashing

MdMAgglo

Hi,

[please excuse my potential mistakes, I'm French]

The SSP service is crashing from time to time causing the PC to be isolated from the network for a few minutes.

This keep happening on my computer and a few of my (IT team) colleagues.

I can see the event ID 7031 in my windows event viewer.

What else can I do to solve this problem ?



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  • 0

    Hi ,

    Thank you for reaching out to the Sophos Community. It's hard to say exactly what's causing the service to crash without analyzing the logs. I highly recommend opening a support case for this one so we can collect the necessary logs and troubleshoot further. You may open a support case through our portal or call the Support hotline number.

    support.sophos.com/.../


    Let me know if you have further questions. Thank you.

Reply
  • 0

    Hi ,

    Thank you for reaching out to the Sophos Community. It's hard to say exactly what's causing the service to crash without analyzing the logs. I highly recommend opening a support case for this one so we can collect the necessary logs and troubleshoot further. You may open a support case through our portal or call the Support hotline number.

    support.sophos.com/.../


    Let me know if you have further questions. Thank you.

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