Hi Sophos Team! we are having issue with uploading files when DLP is enabled on endpoint security.

Could you let me know what version of Sophos Core Agent your devices are currently running? A fix for this issue is being rolled out with version 2022.1.1.3 of the Sophos Core Agent. 

If you require access to this version sooner, I suggest reaching out to our Support team so that your site can be moved into an earlier release group.

Update: Core Agent Version 2022.1.1.3 has been superseded by version 2022.2.1 and is no longer being released out to customer environments. This is due to a Wi-Fi issue that was found with this version.  The release dates for core agent 2022.2.1 are still in the planning stages. 

If you have a need for version 2022.1.1.3, I suggest reaching out to our Support team so that your environment can be moved into the appropriate release group. 

Hi, This is the current version that I have 

The update should now be rolled out to all customers. Let me know if you continue to experience issues once your device has updated. 

Hi Qoosh, Is there anything that I can do as of the moment, incase the issue still persist? 

Any steps that you can recommend? 

Thank you!

A workaround is available in the following KBA. 
- DLP causes Outlook or browsers to hang

Let me know if this works for you, or if you continue to experience issues.

We did this already, cause disabling DLP every 4 hours on the endpoint will be a hassle for us. 

I suggest opening a support case with our team so that you can request to be moved to a different release group. This way you can ensure that your devices receive the 2022.1.1.3 Core Agent update. 

This Core Agent update has been superseded by version 2022.2.1. The release dates for the new version are still in the planning stages.

I suggest opening a support case with our team so that you can request to be moved to a different release group. This way you can ensure that your devices receive the 2022.1.1.3 Core Agent update. 

This Core Agent update has been superseded by version 2022.2.1. The release dates for the new version are still in the planning stages.

can you walk me through on how to open a support case to your team? 

Thanks much!

You can open a support case with our team either by calling our support phone number or by using the Support Portal. It is also possible to create a support case directly from Sophos Central, however, you will need to have a Support Portal account set up already. 

You can find the support portal registration form here.

Thanks much. Will do this. have a great day!