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Sophos Intercept X with XDR

milow brac

Hey Guys,

I'm wondering if anyone has encountered an issue where more than half of your Window 10 endpoints are consistently "offline" and cannot be reached via "Live Discover" or the "Threat Analysis Center".

We are all currently WFH so it isn't the "office" environment and I can see it's definitely communicating to Sophos speed test  Central, i.e. Latest Activity + Agent Update is quite recent.

Any recommendations are much appreciated - it's driving me up the walls.

Thank you all in advance.showbox



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  • 0

    Hi ,

    Can you share with us the MCS logs to further check as to why you're getting this issue? You can collect the logs below path and share MCSClient and MCSAgent logs.

    • C:\ProgramData\Sophos\Management Communication System\Endpoint\Logs
    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community
Reply
  • 0

    Hi ,

    Can you share with us the MCS logs to further check as to why you're getting this issue? You can collect the logs below path and share MCSClient and MCSAgent logs.

    • C:\ProgramData\Sophos\Management Communication System\Endpoint\Logs
    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community
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