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Active Directory synchronization failed

Abhishek Kumar9

ADsync is asking me to approve and continue to changes made, even if there is no changes at all, and I think it the request times out this error message comes up.

Please suggest:

Active Directory synchronization failed. Reason: SophosCloudADSyncLib.DisplayableException: Error making a request over LDAP. Please review the connection settings you specified. The LDAP server returned the following error: The operation was aborted because the client side timeout limit was exceeded. ---> System.DirectoryServices.Protocols.LdapException: The operation was aborted because the client side timeout limit was exceeded. at System.DirectoryServices.Protocols.LdapConnection.ConstructResponse(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut) at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout) at SophosCloudADSyncLib.LdapRequestCommand.SyncExeImpl(Object runtimeArg) --- End of inner exception stack trace --- at SophosCloudADSyncLib.LdapRequestCommand.SyncExeImpl(Object runtimeArg) at CommandLib.Command.BaseSyncExecute(Object runtimeArg, Command owner) at SophosCloudADSyncLib.LdapSearchCommand.searchLdap(SearchParams searchParams) at CommandLib.Command.BaseSyncExecute(Object runtimeArg, Command owner) at SophosADSync.GetAllADEntriesCommand.GetGroups(SearchBase searchBase, HashSet`1 groups) at SophosADSync.GetAllADEntriesCommand.GetObjectsInTree[T](LDAPFilters ldapFilter, SearchBase searchBase, HashSet`1 objects, GetObjects`1 getObjectsDelegate) at SophosADSync.GetAllADEntriesCommand.GetObjectsInForest[T](LDAPFilters ldapFilter, HashSet`1 objects, GetObjects`1 getObjectsDelegate) at SophosADSync.GetAllADEntriesCommand.GetObjectsInForest[T](LDAPFilters ldapFilter, GetObjects`1 getObjectsDelegate) at SophosADSync.GetAllADEntriesCommand.SyncExeImpl(Object runtimeArg) at CommandLib.Command.BaseSyncExecute(Object runtimeArg, Command owner) at SophosADSync.GetChangesCmd.SyncExeImpl(Object runtimeArg) at CommandLib.Command.BaseSyncExecute(Object runtimeArg, Command owner) at SophosADSync.ADSyncCommand.SyncExeImpl(Object runtimeArg) at CommandLib.Command.BaseSyncExecute(Object runtimeArg, Command owner) at SophosADSync.ChangeStateAndADSyncCommand.SyncExeImpl(Object runtimeArg)


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  • 0 in reply to Abhishek Kumar9

    Hello Abhishek Kumar9, 

    As this version is the latest one available, I recommend opening a support case with our team. Please provide the case ID here once opened, or you can send me a DM with this information. 

    It would be best for us to take a closer look into this issue to get ahead of any future inquiries we may receive with the new version. I recommend starting out by running the SDU log collection tool on the system where ADSync is installed. Please try attaching the logs to an e-mail reply on the case once it is opened so we can take a look.
    - https://support.sophos.com/support/s/article/KB-000033508?language=en_US

    Thank you,

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