Mac OS 12 Monterey

Question

Hello, 
 just to be sure because the new MacOS Monterey will be released this year, is there a roadmap that Sophos will be compatible with the coming OS (in time)? 
 Will be a EAP available for the MSP Partners ? 
 Thanks and Regards 
 Phil

DarrenTeagles · Accepted Answer

Martin, 
 As stated above we are testing with Monterey right now but we do not intend to officially support it until it is GA, this is because Apple has a habit of changing things at the last minute. We should not have to rely on a new release of our endpoint product post-Monterey GA in order to support it, all being well. 
 Also, remember that we will have an Application control identity to prevent users from upgrading to Monterey if you need to use it. 
 
 Darren.

GlennSen · Answer

Hi Philipp Marx , 
 As per our internal team comment about this, We don't support the beta version of MAC OS 12. though. it is sure that we will support the version in full when already went out.

DarrenTeagles · Answer

Phil, 
 We have started initial testing with Monterey and it looks like we should be able to support it at GA. It looks like it is an evolution of Big Sur rather than the revolution that Big Sur was. 
 We have changed EAPs now so that MSP customers have access to them provided it does not add licensed features, clearly, the previous BIG Sur EAP and the current M1 EAP do not and so access is available. 
 At this stage we may not need to do an EAP for Monterey, we wouldn't normally do an EAP for a new macOS variant but did for Big Sur due to the scale of the change. 
 Darren.

David Lancaster · Answer

Hi Randall, thanks for the info. It doesn't help your current situation but I'm happy to say that engineering have found a solution and are currently QA'ing the fix, it should be available soon. 
 We found that the issue isn't unique to Monterey, and the installer will succeed after a long delay. At the preparing stage the installer is creating a massive amount of file events and the software is analyzing each of those events. We've discussed with Apple ways to be more efficient here and that improvement should be shipping shortly.

Mac OS 12 Monterey

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