is that happened with anyone, how can be solved?
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https://support.sophos.com/support/s/article/KB-000038989?language=en_US
this may help someone to solve the problem
i used this tool to uninstall Sophos and install it then it works correctly
Hi Hanan Al Mutairi,
Thank you for reaching us, One of the reasons why services won't start/install correctly on a machine was due to a conflict of components like a there party application that has been detected on the system. Can you please confirm the system has a 3rd party security software installed before you install Sophos endpoint? Can you also share with me the logs which can be found on C:\ProgramData\Sophos\CloudInstaller\Logs

Hi Hanan Al Mutairi,
Thank you for reaching us, One of the reasons why services won't start/install correctly on a machine was due to a conflict of components like a there party application that has been detected on the system. Can you please confirm the system has a 3rd party security software installed before you install Sophos endpoint? Can you also share with me the logs which can be found on C:\ProgramData\Sophos\CloudInstaller\Logs

thank you for your reply
I was installed Sophos before then uninstalled it because a problem in the update when installing it now gives a previous message
upload logs in this link