sophosfilescanner.exe high cpu usage

Hi Jelle

On how many machines you are seeing this issue? We will need an in-depth investigation with the help of Procmon logs. 

Shweta seems the issue is back. Sorry for all the replies. I should have waited longer. Permanent high cpu usage is back.

I would suggest capturing a quick etl trace and submitting it to Support, E.g. when you have the issue run from an admin prompt:

wpr.exe -start GeneralProfile

Leave it running for 30 seconds while the issue is occurring and then run:

wpr.exe -stop C:\sophossfsgp.etl

This will take maybe a minute to complete but you should be able to zip up the etl file and if there is a directory with the same name include that.

If you fancy taking a look, download the Windows Performance Analyzer tool from the MS Store or download the SDK and install Windows Performance Toolkit.  If you initially just focus on CPU sampled, look where the time is spent, you will probably need to enable/load symbols to make much sense of it.

I would suggest capturing a quick etl trace and submitting it to Support, E.g. when you have the issue run from an admin prompt:

wpr.exe -start GeneralProfile

Leave it running for 30 seconds while the issue is occurring and then run:

wpr.exe -stop C:\sophossfsgp.etl

This will take maybe a minute to complete but you should be able to zip up the etl file and if there is a directory with the same name include that.

If you fancy taking a look, download the Windows Performance Analyzer tool from the MS Store or download the SDK and install Windows Performance Toolkit.  If you initially just focus on CPU sampled, look where the time is spent, you will probably need to enable/load symbols to make much sense of it.