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sophosfilescanner.exe high cpu usage

Jelle over 4 years ago

After reboot I see high cpu usage of Sophos File Scanner. It runs between 60 ad 80 percent since about 2 hours.

Currently installed version:

Running Windows 10 Pro 20H2

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0 Shweta over 4 years ago

Hi Jelle

On how many machines you are seeing this issue? We will need an in-depth investigation with the help of Procmon logs.
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0 Jelle over 4 years ago in reply to Shweta

I deactivated realtime scanning on files through admin settings on my local sophos client. CPU usage went down immediately. Then I reactiveated it. Right now cpu usage seems to be normal.

I don't know why this changed the behaviour. Before my cpu usage was high all day. Even reboots and Sophos updates didn't fix it.
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0 Jelle over 4 years ago in reply to Shweta

I deactivated realtime scanning on files through admin settings on my local sophos client. CPU usage went down immediately. Then I reactiveated it. Right now cpu usage seems to be normal.

I don't know why this changed the behaviour. Before my cpu usage was high all day. Even reboots and Sophos updates didn't fix it.
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