Sophos Central - Multiple Customers

Question

Hi, 
 We provide cyber security services to our customers, which includes managing/monitoring Sophos Central. 
 How do we connect all these customers installs to one Sophos login? For ATP we use MS Defender ATP and the customers can just add our existing login to their account and then we see all customers in the same place/login. 
 Thanks

RichardP · Accepted Answer

The solutions we provide for this are not built for a 3rd party that isn't a Sophos Partner that sold the solution to the the end customer. 
 I would suggest you look at the Central API as a way to build a reporting element from each customer into a single dashboard that you maintain: https://developer.sophos.com/ 
 You would need to get an API token from each customer and their explicit permission to access their data in this manner.

intrusus · Answer

Hi Lanky, 
 when you're a Sophos Partner, you can login to your Sophos Central Partner Dashboard via the Sophos Partner Portal. When logged in the Partner Portal you'll find the Central Partner Dashboard Login button in the upper right corner! In the Sophos Central Partner Dashboard you'll see all customers that bought Central or also XG Firewall through you as reseller. If they have bought their Sophos Products through another partner, just contact Support in the name of the customer and let them initiate a Partner transfer so you are allowed to manage them. 
 Also check in their Sophos Central instance that Partner Support is allowed: 
 
 Here is some material: 
 
 https://www.youtube.com/watch?v=uHV2y6rclgw 
 https://support.sophos.com/support/s/article/KB-000035296?language=en_US#Access-Partner-Dashboard 
 
 You can also contact your Sophos Account Manager and applying for the Sophos MSP program when you want to evolve your Managed Security Services with Sophos. 
 Have fun!

Sophos Central - Multiple Customers

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