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Sophos Endpoint for Mac loading services error

Ray Wei

Hi Sophos Support,

I'm installing Sophos Endpoint for Mac OS Catalina but it start with error, I've followed the instruction and restarted computer but it still show error.

Below services are not started:

SophosCryptoGuard, SophosEventMonitor, SophosScanD, SophosWebIntelligence

After moved below services to "Allow All Access" still the same error:

SophosCleanD, SophosAgentD

I've already followed below link:

https://community.sophos.com/intercept-x-endpoint/f/discussions/118836/several-service-not-started-on-macos-catalina

OS: 10.15 added additional privacy preferences

The JAMF website can't open, is anyone know how to troubleshoot it and can help?

Thanks,

Ray



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Top Replies

  • in reply to Ray Wei +2

    Hi Ray, 

    what I meant is the Endpoint Self Help Tool.

    You can find it on the endpoint by clicking on About and then "Run Diagnostic Tool". Just post a screenshot of it. Also please provide logfiles I asked for in the previous post.

    Please note: If you want to get official support by Sophos, please open a ticket here. The community is mainly run by Sophos support engineers, Sophos partners and Sophos customers in addition to their normal work. As a result, there may be delays / support here may be more limited than when you contact Sophos support directly.

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