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[Advisory] - Partner Dashboard: Partners using Safari browser are unable to see the MFA login page/unable to log in. (White screen)

Hello Community,

Sophos Engineering is aware of an issue where Partner Administrators are currently unable to log into the Partner Dashboard when using a Safari browser on OSX. It is possible to log in to the Partner Portal, though the subsequent link to access the Partner Dashboard requires MFA authentication. The MFA page is not displayed, which prevents an administrator from logging into the Partner Dashboard.

This does not affect Sophos Central or Enterprise MFA login workflows when using Safari.

In the interim of this being resolved, please use either Chrome or Firefox to launch Partner Dashboard.

Applies to the following Sophos product(s) and version(s)

Partner Dashboard (PDB) when accessed via Safari browser on OSX

Impact

Partners are currently not able to log into Partner Dashboard when using Safari Browser on OSX

Current status

November 10, 2020 - Sophos Engineering is investigating this issue.

What to do

We recommend using an alternate browser on OSX to login to Partner Dashboard (for example Chrome or Firefox) in the interim of this being resolved.

Workaround

We recommend using an alternate browser on OSX to login to Partner Dashboard (for example Chrome or Firefox) in the interim of this being resolved.

Next update

This article will be updated when additional information becomes available.

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