Hi Samps

Would you please provide the error you are receiving while trying to update? 

Hi Samps

Would you please provide the error you are receiving while trying to update? 

Hi Shweta, 

I have this message no more details : 

''Latest Update

Failed at 12:45:43 Sep 14, 2020 (UTC+0200)''

Hi Shweta,

Is there anyway to solve my issue? I had to install antivirus from another brand in meantime but it's not a good way for us.

could you confirm me that Sierra is yet supported with Sophos EDR?

Thanks.

Hi Samps

Unfortunately, it is not supported, Please find the supported platforms here. 

Thanks you!