Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 10 subscribers
  • Views 1864 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

sophos endpoint protection failed

bereket solomon

Hello all,

 

I have been trying to install Sophos endpoint on my device for quite some time but it keeps stopping on the installation page couldn't install the software and recommends restart but after the restart, the Sophos software is installed but the Sophos central says failed to protect the computer. what is the problem please anyone?



This thread was automatically locked due to age.
  • 0

    Hi  

    After reboot, once the Sophos is installed, when you click on Update now from Sophos UI is it updating fine? If not, could you please check under the Sophos Antivirus installation logs under %temp% and see if it is showing you any specific error? 

    This KBA should give you the location of the logs and log names.

    Shweta

    Community Support Engineer | Sophos Technical Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
    The New Home of Sophos Support Videos! - Visit Sophos Techvids
  • 0 in reply to Shweta

    Hi Shweta,

     

    it doesn't update it says 'One or more Sophos services are missing or not running'

    file:///C:/Users/user/Pictures/Screenshots/Screenshot%20(78).png

  • 0 in reply to bereket solomon

    It looks like the HMPA component is failing to install.

    When you run the Central installer, it will try and install the components as you, so initially the logs go to %temp%.

    If it gets to the end of the components to install and installs AutoUpdate, then after a short time, AutoUpdate will attempt the install of the components that failed.  In this case, the logs will go under \windows\temp\ (as it's run as the system user)

    So I suspect if you look under

    %temp%

    and/or

    \windows\temp\

    You will find HMPA install logs that have failed.  Can you attach one?  E.g. Sophos HitmanPro Alert.....

    Regards,

    Jak

Unfiltered HTML