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Urgent questions regarding recovery of DATA from encrypted Bitlocker Drive

RyanHosiassohn

Hey All,

 

So I have a major issue, I have an HP pavillion X360

It had a 1TB HDD and a 16GB Optane Intel module .

This had Sophos endpoint with encryption on it, I booted into it did the decryption this said it had been completed. I rebooted did not ask for a bitlocker password and went into windows 10.

I then changed the memory to 16GB, It then rebooted and it just did nothing. I put the old RAM back in and still nothing.

So I decided to take out the Optane memory, I then rebooted it then leaving the normal HDD inside it then asked for a bitlocker password I dunno how this is possible since it shouldve decrypted it before. I entered it and kept going into windows repair. It just stood with a black screen.

I then put the HDD into a USB case put it into machine where it says the drive is locked I must use the key to unlock it, I would but because i disabled the machine in central  I cannot get the key.

I then put the HDD back into the original laptop with the original TPM, It now says there's no OS . But if i plug back into my machine in the case it still asks for a recovery key .

Any suggestions , I really need help on this one .

 

Please !!!!!!!!



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  • 0 in reply to RyanHosiassohn

    So I managed to get the recovery ID number on CLI using

    manage-bde -protectors -get v:    (V drive letter)

     

    I took the ID and copy pasted that into Sophos central , I got the recover key then did this :

    manage-bde -unlock V: -password

     

    Entered the recovery key.

    It shows the drive is unlocked now, But I still cannot access any of the information on it .

    If I try do the password again I see this :

    C:\Windows\system32>manage-bde -unlock V: -password
    BitLocker Drive Encryption: Configuration Tool version 10.0.18362
    Copyright (C) 2013 Microsoft Corporation. All rights reserved.

    ERROR: The volume is already unlocked.

     

    Any suggestions ?

     

     

  • 0 in reply to RyanHosiassohn

    Hi  

    Sophos central device encryption only maintains recovery keys, and it seems that has worked for you. In this scenario it seems, there must be some configuration changes that are made due to which you are unable to view any of the files. 

    Shweta

    Community Support Engineer | Sophos Technical Support
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  • 0 in reply to Shweta

    Shweta said:

    Hi  

    Sophos central device encryption only maintains recovery keys, and it seems that has worked for you. In this scenario it seems, there must be some configuration changes that are made due to which you are unable to view any of the files. 

     

     

    Hi Shweta

     

    Thanks for the reply,

    Somewhere along the way something got corrupted either with decrypting the drive.

    After logging in turning it encryption off on the policy , Turning bit locker off decrypting the drive , Removing RAM it then booted and asked for abit locker password .

     

    My question is how would his have been possible , It showed decrypt completed ? Would it have been the Octane memory causing issues ?

  • 0 in reply to RyanHosiassohn

    Hi,

    There is too little information here to have a definitive diagnosis - however, based on how Optane works (a cache of highly used files), it could definitely be why the machine can't boot even though the bitlocker encryption is "decrypted".

    Let's consider the following scenario:

    HDD1 holds the OS and is encrypted by Bitlocker

    Optane holds the most used files for the OS and is encrypted by Bitlocker

    If some of the files held in Optane are critical for the boot (are dlls or are pointed to by dlls) then you need both in an "decrypted" state for the machine to boot - in other words, the UEFI needs to load, detect the two locations and access them to get the rig up.

    However, there is also a scenario where the files were put into Optane but aren't there any more - either they were marked for write back to HDD1 or something has damaged the data in the Optane. Now you are in a state where HDD1 is missing some critical files it is expecting to be on the Optane (through reference points) but they aren't. 

    You said you took the Optane memory out of the rig - I am not sure what level of permanence that tech has once it is removed from the rig. SSDs have batteries to help charge the cells. I also notice that Intel says you can't remove the modules without de-linking them first:

    //https://www.intel.ca/content/www/ca/en/support/articles/000024018/memory-and-storage/intel-optane-memory.html
    Can I disconnect the drive being accelerated from the system after it's enabled with Intel® Optane™ memory and move it to another computer?

    No, you have to disable Intel® Optane™ memory before you can move it to another computer. You can disable it via the Intel® Optane™ memory or Intel RST applications. Refer to the Intel Optane Memory User and Installation Guide or video for more information.

     

    All, in all, with what you are describing it certainly seems that an issue occurred in the rig that critically damaged the data structures. Data recover should be possible by slaving the HDD to another bitlocker encrypted drive and entering the recovery key. For getting the machine to boot again - you might be able to get it operational again (I am not optimistic on this one) - but you would probably have better success and save yourself a lot of time by just starting fresh, format it, and encrypt again.

    If you have any further questions, please let me know.

    RichardP

    Program Manager, Support Readiness | CISSP | Sophos Technical Support
    Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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  • 0 in reply to RichardP

    Hi Richard,

    Thanks so much for the reply.

    So yeah I can understand why the optane could affect it .

     

    So in actual fact , I had removed the system memory after it had been decrypted (Please note this decryption took almost a full day which I found really unusual ). After decrypting

    I changed the 8GB module to a 16GB module , Fair enough the laptop cannot take 16GB. It booted with a black screen and nothing .

    Changed it back to 8GB.  It then proceeded to boot and thats when it gave me the bitlocker screen , put in the key said it was accepted and just went to system repairs.

     

    I then thought well maybe the optane drive done something . I removed that same story . Then I took the HDD out put it into the chassis part .

     

    With this said, I do have the laptop still , I would like to replicate the same problem and see what happens.

Reply
  • 0 in reply to RichardP

    Hi Richard,

    Thanks so much for the reply.

    So yeah I can understand why the optane could affect it .

     

    So in actual fact , I had removed the system memory after it had been decrypted (Please note this decryption took almost a full day which I found really unusual ). After decrypting

    I changed the 8GB module to a 16GB module , Fair enough the laptop cannot take 16GB. It booted with a black screen and nothing .

    Changed it back to 8GB.  It then proceeded to boot and thats when it gave me the bitlocker screen , put in the key said it was accepted and just went to system repairs.

     

    I then thought well maybe the optane drive done something . I removed that same story . Then I took the HDD out put it into the chassis part .

     

    With this said, I do have the laptop still , I would like to replicate the same problem and see what happens.

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