[Sophos Advisory] Central AD Sync Utility: Some customers are encountering an AD Sync utility failure to sync

Question

Hi everyone, 
 Some customers have recently reported the following error "Advisory - Central AD sync utility: Error "Failed active directory synchronization. Reason: System.Exception: Exception: com.sophos.cloud.commons.exceptions.ConflictException" in the ADsync utility. Sophos Engineering is investigating this issue with high priority. 
 For more information, please see the following article: 
 
 Advisory - Some customers are encountering an ADsync utility failure to sync - Error "Failed active directory synchronization. Reason: System.Exception: Exception: com.sophos.cloud.commons.exceptions.ConflictException"

Yashraj S · Accepted Answer

[Update] 28/07/2020 
 The fix has been applied and the issue is resolved. For more information, please see the following article: 
 
 https:// community.sophos.com/kb/en-us/135754