Hello I encountered this problem again but at this time it seems different. After the installation process failed I tried to uninstall sophos using Sophoszap then tried to reinstall again but then again the installation failed, same error came up. I also tried disabling the windows defender antivirus then reinstall it again but still the same issue installation failed. Can someone help me with this problem? Thanks
10 Jun 2020 18:23:28 Info: ==============================================
10 Jun 2020 18:23:28 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
10 Jun 2020 18:23:28 Info: Current Competitor Removal Tool Settings
10 Jun 2020 18:23:28 Info: Product Version: Version 2.17.0.2
10 Jun 2020 18:23:28 Info: Using Product Catalog: Default
10 Jun 2020 18:23:28 Info: Run On Servers: True
10 Jun 2020 18:23:28 Info: Detection Only: False
10 Jun 2020 18:23:28 Info: Remove Anti-Virus: True
10 Jun 2020 18:23:28 Info: Remove Product Suites: True
10 Jun 2020 18:23:28 Info: Remove Firewalls: True
10 Jun 2020 18:23:28 Info: Remove Update Tools: False
10 Jun 2020 18:23:28 Info: Send Telemetry: True
10 Jun 2020 18:23:28 Info: Log Tracing: False
10 Jun 2020 18:23:28 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
10 Jun 2020 18:23:28 Info: Default system language: en_US
10 Jun 2020 18:23:28 Info: Default character encoding: cp1252
10 Jun 2020 18:23:28 Info: Operating system is 64-bit: False
10 Jun 2020 18:23:28 Info: ==============================================
10 Jun 2020 18:23:31 Info: Known publishers list contains 41 entries
10 Jun 2020 18:24:29 Info: Result of calling SubmitTelem: {"ErrorCode":12019,"StatusCode":0}
10 Jun 2020 18:24:29 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
10 Jun 2020 18:26:34 Info: ==============================================
10 Jun 2020 18:26:34 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
10 Jun 2020 18:26:34 Info: Current Competitor Removal Tool Settings
10 Jun 2020 18:26:34 Info: Product Version: Version 2.17.0.2
10 Jun 2020 18:26:34 Info: Using Product Catalog: Default
10 Jun 2020 18:26:34 Info: Run On Servers: True
10 Jun 2020 18:26:34 Info: Detection Only: False
10 Jun 2020 18:26:34 Info: Remove Anti-Virus: True
10 Jun 2020 18:26:34 Info: Remove Product Suites: True
10 Jun 2020 18:26:34 Info: Remove Firewalls: True
10 Jun 2020 18:26:34 Info: Remove Update Tools: False
10 Jun 2020 18:26:34 Info: Send Telemetry: True
10 Jun 2020 18:26:34 Info: Log Tracing: False
10 Jun 2020 18:26:34 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
10 Jun 2020 18:26:34 Info: Default system language: en_US
10 Jun 2020 18:26:34 Info: Default character encoding: cp1252
10 Jun 2020 18:26:34 Info: Operating system is 64-bit: False
10 Jun 2020 18:26:34 Info: ==============================================
10 Jun 2020 18:26:36 Info: Known publishers list contains 41 entries
10 Jun 2020 18:26:42 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
10 Jun 2020 18:26:42 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
10 Jun 2020 18:30:47 Info: ==============================================
10 Jun 2020 18:30:47 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
10 Jun 2020 18:30:47 Info: Current Competitor Removal Tool Settings
10 Jun 2020 18:30:47 Info: Product Version: Version 2.17.0.2
10 Jun 2020 18:30:47 Info: Using Product Catalog: Default
10 Jun 2020 18:30:47 Info: Run On Servers: True
10 Jun 2020 18:30:47 Info: Detection Only: False
10 Jun 2020 18:30:47 Info: Remove Anti-Virus: True
10 Jun 2020 18:30:47 Info: Remove Product Suites: True
10 Jun 2020 18:30:47 Info: Remove Firewalls: True
10 Jun 2020 18:30:47 Info: Remove Update Tools: False
10 Jun 2020 18:30:47 Info: Send Telemetry: True
10 Jun 2020 18:30:47 Info: Log Tracing: False
10 Jun 2020 18:30:47 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
10 Jun 2020 18:30:47 Info: Default system language: en_US
10 Jun 2020 18:30:47 Info: Default character encoding: cp1252
10 Jun 2020 18:30:47 Info: Operating system is 64-bit: False
10 Jun 2020 18:30:47 Info: ==============================================
10 Jun 2020 18:30:49 Info: Known publishers list contains 41 entries
10 Jun 2020 18:30:54 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
10 Jun 2020 18:30:54 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
11 Jun 2020 10:45:29 Info: ==============================================
11 Jun 2020 10:45:29 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
11 Jun 2020 10:45:29 Info: Current Competitor Removal Tool Settings
11 Jun 2020 10:45:29 Info: Product Version: Version 2.17.0.2
11 Jun 2020 10:45:29 Info: Using Product Catalog: Default
11 Jun 2020 10:45:29 Info: Run On Servers: True
11 Jun 2020 10:45:29 Info: Detection Only: False
11 Jun 2020 10:45:29 Info: Remove Anti-Virus: True
11 Jun 2020 10:45:29 Info: Remove Product Suites: True
11 Jun 2020 10:45:29 Info: Remove Firewalls: True
11 Jun 2020 10:45:29 Info: Remove Update Tools: False
11 Jun 2020 10:45:29 Info: Send Telemetry: True
11 Jun 2020 10:45:29 Info: Log Tracing: False
11 Jun 2020 10:45:29 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
11 Jun 2020 10:45:29 Info: Default system language: en_US
11 Jun 2020 10:45:29 Info: Default character encoding: cp1252
11 Jun 2020 10:45:29 Info: Operating system is 64-bit: False
11 Jun 2020 10:45:29 Info: ==============================================
11 Jun 2020 10:45:36 Info: Known publishers list contains 41 entries
11 Jun 2020 10:45:40 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
11 Jun 2020 10:45:40 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
11 Jun 2020 10:47:48 Info: ==============================================
11 Jun 2020 10:47:48 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
11 Jun 2020 10:47:48 Info: Current Competitor Removal Tool Settings
11 Jun 2020 10:47:48 Info: Product Version: Version 2.17.0.2
11 Jun 2020 10:47:48 Info: Using Product Catalog: Default
11 Jun 2020 10:47:48 Info: Run On Servers: True
11 Jun 2020 10:47:48 Info: Detection Only: False
11 Jun 2020 10:47:48 Info: Remove Anti-Virus: True
11 Jun 2020 10:47:48 Info: Remove Product Suites: True
11 Jun 2020 10:47:48 Info: Remove Firewalls: True
11 Jun 2020 10:47:48 Info: Remove Update Tools: False
11 Jun 2020 10:47:48 Info: Send Telemetry: True
11 Jun 2020 10:47:48 Info: Log Tracing: False
11 Jun 2020 10:47:48 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
11 Jun 2020 10:47:48 Info: Default system language: en_US
11 Jun 2020 10:47:48 Info: Default character encoding: cp1252
11 Jun 2020 10:47:48 Info: Operating system is 64-bit: False
11 Jun 2020 10:47:48 Info: ==============================================
11 Jun 2020 10:47:50 Info: Known publishers list contains 41 entries
11 Jun 2020 10:47:54 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
11 Jun 2020 10:47:54 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
11 Jun 2020 10:52:01 Info: ==============================================
11 Jun 2020 10:52:01 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
11 Jun 2020 10:52:01 Info: Current Competitor Removal Tool Settings
11 Jun 2020 10:52:01 Info: Product Version: Version 2.17.0.2
11 Jun 2020 10:52:01 Info: Using Product Catalog: Default
11 Jun 2020 10:52:01 Info: Run On Servers: True
11 Jun 2020 10:52:01 Info: Detection Only: False
11 Jun 2020 10:52:01 Info: Remove Anti-Virus: True
11 Jun 2020 10:52:01 Info: Remove Product Suites: True
11 Jun 2020 10:52:01 Info: Remove Firewalls: True
11 Jun 2020 10:52:01 Info: Remove Update Tools: False
11 Jun 2020 10:52:01 Info: Send Telemetry: True
11 Jun 2020 10:52:01 Info: Log Tracing: False
11 Jun 2020 10:52:01 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
11 Jun 2020 10:52:01 Info: Default system language: en_US
11 Jun 2020 10:52:01 Info: Default character encoding: cp1252
11 Jun 2020 10:52:01 Info: Operating system is 64-bit: False
11 Jun 2020 10:52:01 Info: ==============================================
11 Jun 2020 10:52:04 Info: Known publishers list contains 41 entries
11 Jun 2020 10:52:08 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
11 Jun 2020 10:52:08 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
11 Jun 2020 14:17:15 Info: ==============================================
11 Jun 2020 14:17:15 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
11 Jun 2020 14:17:15 Info: Current Competitor Removal Tool Settings
11 Jun 2020 14:17:15 Info: Product Version: Version 2.17.0.2
11 Jun 2020 14:17:15 Info: Using Product Catalog: Default
11 Jun 2020 14:17:15 Info: Run On Servers: True
11 Jun 2020 14:17:15 Info: Detection Only: False
11 Jun 2020 14:17:15 Info: Remove Anti-Virus: True
11 Jun 2020 14:17:15 Info: Remove Product Suites: True
11 Jun 2020 14:17:15 Info: Remove Firewalls: True
11 Jun 2020 14:17:15 Info: Remove Update Tools: False
11 Jun 2020 14:17:15 Info: Send Telemetry: True
11 Jun 2020 14:17:15 Info: Log Tracing: False
11 Jun 2020 14:17:15 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
11 Jun 2020 14:17:15 Info: Default system language: en_US
11 Jun 2020 14:17:15 Info: Default character encoding: cp1252
11 Jun 2020 14:17:15 Info: Operating system is 64-bit: False
11 Jun 2020 14:17:16 Info: ==============================================
11 Jun 2020 14:17:21 Info: Known publishers list contains 41 entries
11 Jun 2020 14:17:25 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
11 Jun 2020 14:17:25 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
11 Jun 2020 14:19:33 Info: ==============================================
11 Jun 2020 14:19:33 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
11 Jun 2020 14:19:33 Info: Current Competitor Removal Tool Settings
11 Jun 2020 14:19:33 Info: Product Version: Version 2.17.0.2
11 Jun 2020 14:19:33 Info: Using Product Catalog: Default
11 Jun 2020 14:19:33 Info: Run On Servers: True
11 Jun 2020 14:19:33 Info: Detection Only: False
11 Jun 2020 14:19:33 Info: Remove Anti-Virus: True
11 Jun 2020 14:19:33 Info: Remove Product Suites: True
11 Jun 2020 14:19:33 Info: Remove Firewalls: True
11 Jun 2020 14:19:33 Info: Remove Update Tools: False
11 Jun 2020 14:19:33 Info: Send Telemetry: True
11 Jun 2020 14:19:33 Info: Log Tracing: False
11 Jun 2020 14:19:33 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
11 Jun 2020 14:19:33 Info: Default system language: en_US
11 Jun 2020 14:19:33 Info: Default character encoding: cp1252
11 Jun 2020 14:19:33 Info: Operating system is 64-bit: False
11 Jun 2020 14:19:33 Info: ==============================================
11 Jun 2020 14:19:36 Info: Known publishers list contains 41 entries
11 Jun 2020 14:19:40 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
11 Jun 2020 14:19:40 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
11 Jun 2020 14:23:43 Info: ==============================================
11 Jun 2020 14:23:43 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
11 Jun 2020 14:23:43 Info: Current Competitor Removal Tool Settings
11 Jun 2020 14:23:43 Info: Product Version: Version 2.17.0.2
11 Jun 2020 14:23:43 Info: Using Product Catalog: Default
11 Jun 2020 14:23:43 Info: Run On Servers: True
11 Jun 2020 14:23:43 Info: Detection Only: False
11 Jun 2020 14:23:43 Info: Remove Anti-Virus: True
11 Jun 2020 14:23:43 Info: Remove Product Suites: True
11 Jun 2020 14:23:43 Info: Remove Firewalls: True
11 Jun 2020 14:23:43 Info: Remove Update Tools: False
11 Jun 2020 14:23:43 Info: Send Telemetry: True
11 Jun 2020 14:23:43 Info: Log Tracing: False
11 Jun 2020 14:23:43 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
11 Jun 2020 14:23:43 Info: Default system language: en_US
11 Jun 2020 14:23:43 Info: Default character encoding: cp1252
11 Jun 2020 14:23:43 Info: Operating system is 64-bit: False
11 Jun 2020 14:23:44 Info: ==============================================
11 Jun 2020 14:23:47 Info: Known publishers list contains 41 entries
11 Jun 2020 14:23:51 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
11 Jun 2020 14:23:51 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
18 Jun 2020 14:45:09 Info: ==============================================
18 Jun 2020 14:45:09 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
18 Jun 2020 14:45:09 Info: Current Competitor Removal Tool Settings
18 Jun 2020 14:45:09 Info: Product Version: Version 2.17.0.2
18 Jun 2020 14:45:09 Info: Using Product Catalog: Default
18 Jun 2020 14:45:09 Info: Run On Servers: True
18 Jun 2020 14:45:09 Info: Detection Only: False
18 Jun 2020 14:45:09 Info: Remove Anti-Virus: True
18 Jun 2020 14:45:09 Info: Remove Product Suites: True
18 Jun 2020 14:45:09 Info: Remove Firewalls: True
18 Jun 2020 14:45:09 Info: Remove Update Tools: False
18 Jun 2020 14:45:09 Info: Send Telemetry: True
18 Jun 2020 14:45:09 Info: Log Tracing: False
18 Jun 2020 14:45:09 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
18 Jun 2020 14:45:09 Info: Default system language: en_US
18 Jun 2020 14:45:09 Info: Default character encoding: cp1252
18 Jun 2020 14:45:09 Info: Operating system is 64-bit: False
18 Jun 2020 14:45:09 Info: ==============================================
18 Jun 2020 14:45:21 Info: Known publishers list contains 41 entries
18 Jun 2020 14:45:26 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
18 Jun 2020 14:45:26 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
18 Jun 2020 14:47:35 Info: ==============================================
18 Jun 2020 14:47:35 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
18 Jun 2020 14:47:35 Info: Current Competitor Removal Tool Settings
18 Jun 2020 14:47:35 Info: Product Version: Version 2.17.0.2
18 Jun 2020 14:47:35 Info: Using Product Catalog: Default
18 Jun 2020 14:47:35 Info: Run On Servers: True
18 Jun 2020 14:47:35 Info: Detection Only: False
18 Jun 2020 14:47:35 Info: Remove Anti-Virus: True
18 Jun 2020 14:47:35 Info: Remove Product Suites: True
18 Jun 2020 14:47:35 Info: Remove Firewalls: True
18 Jun 2020 14:47:35 Info: Remove Update Tools: False
18 Jun 2020 14:47:35 Info: Send Telemetry: True
18 Jun 2020 14:47:35 Info: Log Tracing: False
18 Jun 2020 14:47:35 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
18 Jun 2020 14:47:35 Info: Default system language: en_US
18 Jun 2020 14:47:35 Info: Default character encoding: cp1252
18 Jun 2020 14:47:35 Info: Operating system is 64-bit: False
18 Jun 2020 14:47:36 Info: ==============================================
18 Jun 2020 14:47:40 Info: Known publishers list contains 41 entries
18 Jun 2020 14:47:45 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
18 Jun 2020 14:47:45 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
18 Jun 2020 14:51:49 Info: ==============================================
18 Jun 2020 14:51:49 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
18 Jun 2020 14:51:49 Info: Current Competitor Removal Tool Settings
18 Jun 2020 14:51:49 Info: Product Version: Version 2.17.0.2
18 Jun 2020 14:51:49 Info: Using Product Catalog: Default
18 Jun 2020 14:51:49 Info: Run On Servers: True
18 Jun 2020 14:51:49 Info: Detection Only: False
18 Jun 2020 14:51:49 Info: Remove Anti-Virus: True
18 Jun 2020 14:51:49 Info: Remove Product Suites: True
18 Jun 2020 14:51:49 Info: Remove Firewalls: True
18 Jun 2020 14:51:49 Info: Remove Update Tools: False
18 Jun 2020 14:51:49 Info: Send Telemetry: True
18 Jun 2020 14:51:49 Info: Log Tracing: False
18 Jun 2020 14:51:49 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
18 Jun 2020 14:51:49 Info: Default system language: en_US
18 Jun 2020 14:51:50 Info: Default character encoding: cp1252
18 Jun 2020 14:51:50 Info: Operating system is 64-bit: False
18 Jun 2020 14:51:50 Info: ==============================================
18 Jun 2020 14:51:52 Info: Known publishers list contains 41 entries
18 Jun 2020 14:51:56 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
18 Jun 2020 14:51:56 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
19 Jun 2020 11:08:05 Info: ==============================================
19 Jun 2020 11:08:05 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
19 Jun 2020 11:08:05 Info: Current Competitor Removal Tool Settings
19 Jun 2020 11:08:05 Info: Product Version: Version 2.17.0.2
19 Jun 2020 11:08:05 Info: Using Product Catalog: Default
19 Jun 2020 11:08:05 Info: Run On Servers: True
19 Jun 2020 11:08:05 Info: Detection Only: False
19 Jun 2020 11:08:05 Info: Remove Anti-Virus: True
19 Jun 2020 11:08:05 Info: Remove Product Suites: True
19 Jun 2020 11:08:05 Info: Remove Firewalls: True
19 Jun 2020 11:08:05 Info: Remove Update Tools: False
19 Jun 2020 11:08:05 Info: Send Telemetry: True
19 Jun 2020 11:08:05 Info: Log Tracing: False
19 Jun 2020 11:08:05 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
19 Jun 2020 11:08:05 Info: Default system language: en_US
19 Jun 2020 11:08:05 Info: Default character encoding: cp1252
19 Jun 2020 11:08:05 Info: Operating system is 64-bit: False
19 Jun 2020 11:08:06 Info: ==============================================
19 Jun 2020 11:08:12 Info: Known publishers list contains 41 entries
19 Jun 2020 11:08:16 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
19 Jun 2020 11:08:16 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
19 Jun 2020 11:10:23 Info: ==============================================
19 Jun 2020 11:10:23 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
19 Jun 2020 11:10:23 Info: Current Competitor Removal Tool Settings
19 Jun 2020 11:10:23 Info: Product Version: Version 2.17.0.2
19 Jun 2020 11:10:23 Info: Using Product Catalog: Default
19 Jun 2020 11:10:23 Info: Run On Servers: True
19 Jun 2020 11:10:23 Info: Detection Only: False
19 Jun 2020 11:10:23 Info: Remove Anti-Virus: True
19 Jun 2020 11:10:23 Info: Remove Product Suites: True
19 Jun 2020 11:10:23 Info: Remove Firewalls: True
19 Jun 2020 11:10:23 Info: Remove Update Tools: False
19 Jun 2020 11:10:23 Info: Send Telemetry: True
19 Jun 2020 11:10:23 Info: Log Tracing: False
19 Jun 2020 11:10:23 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
19 Jun 2020 11:10:23 Info: Default system language: en_US
19 Jun 2020 11:10:23 Info: Default character encoding: cp1252
19 Jun 2020 11:10:23 Info: Operating system is 64-bit: False
19 Jun 2020 11:10:23 Info: ==============================================
19 Jun 2020 11:10:25 Info: Known publishers list contains 41 entries
19 Jun 2020 11:10:30 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
19 Jun 2020 11:10:30 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
19 Jun 2020 11:14:32 Info: ==============================================
19 Jun 2020 11:14:32 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
19 Jun 2020 11:14:32 Info: Current Competitor Removal Tool Settings
19 Jun 2020 11:14:32 Info: Product Version: Version 2.17.0.2
19 Jun 2020 11:14:32 Info: Using Product Catalog: Default
19 Jun 2020 11:14:32 Info: Run On Servers: True
19 Jun 2020 11:14:32 Info: Detection Only: False
19 Jun 2020 11:14:32 Info: Remove Anti-Virus: True
19 Jun 2020 11:14:32 Info: Remove Product Suites: True
19 Jun 2020 11:14:32 Info: Remove Firewalls: True
19 Jun 2020 11:14:32 Info: Remove Update Tools: False
19 Jun 2020 11:14:32 Info: Send Telemetry: True
19 Jun 2020 11:14:32 Info: Log Tracing: False
19 Jun 2020 11:14:32 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
19 Jun 2020 11:14:32 Info: Default system language: en_US
19 Jun 2020 11:14:32 Info: Default character encoding: cp1252
19 Jun 2020 11:14:32 Info: Operating system is 64-bit: False
19 Jun 2020 11:14:32 Info: ==============================================
19 Jun 2020 11:14:35 Info: Known publishers list contains 41 entries
19 Jun 2020 11:14:39 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
19 Jun 2020 11:14:39 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
25 Jun 2020 17:27:35 Info: ==============================================
25 Jun 2020 17:27:35 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
25 Jun 2020 17:27:35 Info: Current Competitor Removal Tool Settings
25 Jun 2020 17:27:35 Info: Product Version: Version 2.17.0.2
25 Jun 2020 17:27:35 Info: Using Product Catalog: Default
25 Jun 2020 17:27:35 Info: Run On Servers: True
25 Jun 2020 17:27:35 Info: Detection Only: False
25 Jun 2020 17:27:35 Info: Remove Anti-Virus: True
25 Jun 2020 17:27:35 Info: Remove Product Suites: True
25 Jun 2020 17:27:35 Info: Remove Firewalls: True
25 Jun 2020 17:27:35 Info: Remove Update Tools: False
25 Jun 2020 17:27:35 Info: Send Telemetry: True
25 Jun 2020 17:27:35 Info: Log Tracing: False
25 Jun 2020 17:27:35 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
25 Jun 2020 17:27:35 Info: Default system language: en_US
25 Jun 2020 17:27:35 Info: Default character encoding: cp1252
25 Jun 2020 17:27:35 Info: Operating system is 64-bit: False
25 Jun 2020 17:27:35 Info: ==============================================
25 Jun 2020 17:27:46 Info: Known publishers list contains 41 entries
25 Jun 2020 17:27:51 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
25 Jun 2020 17:27:51 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
25 Jun 2020 17:30:06 Info: ==============================================
25 Jun 2020 17:30:06 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
25 Jun 2020 17:30:06 Info: Current Competitor Removal Tool Settings
25 Jun 2020 17:30:06 Info: Product Version: Version 2.17.0.2
25 Jun 2020 17:30:06 Info: Using Product Catalog: Default
25 Jun 2020 17:30:06 Info: Run On Servers: True
25 Jun 2020 17:30:06 Info: Detection Only: False
25 Jun 2020 17:30:06 Info: Remove Anti-Virus: True
25 Jun 2020 17:30:06 Info: Remove Product Suites: True
25 Jun 2020 17:30:06 Info: Remove Firewalls: True
25 Jun 2020 17:30:06 Info: Remove Update Tools: False
25 Jun 2020 17:30:06 Info: Send Telemetry: True
25 Jun 2020 17:30:06 Info: Log Tracing: False
25 Jun 2020 17:30:06 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
25 Jun 2020 17:30:06 Info: Default system language: en_US
25 Jun 2020 17:30:06 Info: Default character encoding: cp1252
25 Jun 2020 17:30:06 Info: Operating system is 64-bit: False
25 Jun 2020 17:30:06 Info: ==============================================
25 Jun 2020 17:30:10 Info: Known publishers list contains 41 entries
25 Jun 2020 17:30:15 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
25 Jun 2020 17:30:15 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
25 Jun 2020 17:34:20 Info: ==============================================
25 Jun 2020 17:34:20 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
25 Jun 2020 17:34:20 Info: Current Competitor Removal Tool Settings
25 Jun 2020 17:34:20 Info: Product Version: Version 2.17.0.2
25 Jun 2020 17:34:20 Info: Using Product Catalog: Default
25 Jun 2020 17:34:20 Info: Run On Servers: True
25 Jun 2020 17:34:20 Info: Detection Only: False
25 Jun 2020 17:34:20 Info: Remove Anti-Virus: True
25 Jun 2020 17:34:20 Info: Remove Product Suites: True
25 Jun 2020 17:34:20 Info: Remove Firewalls: True
25 Jun 2020 17:34:20 Info: Remove Update Tools: False
25 Jun 2020 17:34:20 Info: Send Telemetry: True
25 Jun 2020 17:34:20 Info: Log Tracing: False
25 Jun 2020 17:34:20 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
25 Jun 2020 17:34:20 Info: Default system language: en_US
25 Jun 2020 17:34:20 Info: Default character encoding: cp1252
25 Jun 2020 17:34:20 Info: Operating system is 64-bit: False
25 Jun 2020 17:34:21 Info: ==============================================
25 Jun 2020 17:34:24 Info: Known publishers list contains 41 entries
25 Jun 2020 17:34:29 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
25 Jun 2020 17:34:29 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
26 Jun 2020 12:15:09 Info: ==============================================
26 Jun 2020 12:15:09 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
26 Jun 2020 12:15:09 Info: Current Competitor Removal Tool Settings
26 Jun 2020 12:15:09 Info: Product Version: Version 2.17.0.2
26 Jun 2020 12:15:09 Info: Using Product Catalog: Default
26 Jun 2020 12:15:09 Info: Run On Servers: True
26 Jun 2020 12:15:09 Info: Detection Only: False
26 Jun 2020 12:15:09 Info: Remove Anti-Virus: True
26 Jun 2020 12:15:09 Info: Remove Product Suites: True
26 Jun 2020 12:15:09 Info: Remove Firewalls: True
26 Jun 2020 12:15:09 Info: Remove Update Tools: False
26 Jun 2020 12:15:09 Info: Send Telemetry: True
26 Jun 2020 12:15:09 Info: Log Tracing: False
26 Jun 2020 12:15:09 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
26 Jun 2020 12:15:09 Info: Default system language: en_US
26 Jun 2020 12:15:09 Info: Default character encoding: cp1252
26 Jun 2020 12:15:09 Info: Operating system is 64-bit: False
26 Jun 2020 12:15:10 Info: ==============================================
26 Jun 2020 12:15:21 Info: Known publishers list contains 41 entries
26 Jun 2020 12:15:29 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
26 Jun 2020 12:15:29 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
26 Jun 2020 12:17:50 Info: ==============================================
26 Jun 2020 12:17:50 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
26 Jun 2020 12:17:50 Info: Current Competitor Removal Tool Settings
26 Jun 2020 12:17:50 Info: Product Version: Version 2.17.0.2
26 Jun 2020 12:17:50 Info: Using Product Catalog: Default
26 Jun 2020 12:17:50 Info: Run On Servers: True
26 Jun 2020 12:17:50 Info: Detection Only: False
26 Jun 2020 12:17:50 Info: Remove Anti-Virus: True
26 Jun 2020 12:17:50 Info: Remove Product Suites: True
26 Jun 2020 12:17:50 Info: Remove Firewalls: True
26 Jun 2020 12:17:50 Info: Remove Update Tools: False
26 Jun 2020 12:17:50 Info: Send Telemetry: True
26 Jun 2020 12:17:50 Info: Log Tracing: False
26 Jun 2020 12:17:50 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
26 Jun 2020 12:17:50 Info: Default system language: en_US
26 Jun 2020 12:17:50 Info: Default character encoding: cp1252
26 Jun 2020 12:17:50 Info: Operating system is 64-bit: False
26 Jun 2020 12:17:51 Info: ==============================================
26 Jun 2020 12:17:55 Info: Known publishers list contains 41 entries
26 Jun 2020 12:18:04 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
26 Jun 2020 12:18:04 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
26 Jun 2020 12:22:10 Info: ==============================================
26 Jun 2020 12:22:10 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
26 Jun 2020 12:22:10 Info: Current Competitor Removal Tool Settings
26 Jun 2020 12:22:10 Info: Product Version: Version 2.17.0.2
26 Jun 2020 12:22:10 Info: Using Product Catalog: Default
26 Jun 2020 12:22:10 Info: Run On Servers: True
26 Jun 2020 12:22:10 Info: Detection Only: False
26 Jun 2020 12:22:10 Info: Remove Anti-Virus: True
26 Jun 2020 12:22:10 Info: Remove Product Suites: True
26 Jun 2020 12:22:10 Info: Remove Firewalls: True
26 Jun 2020 12:22:10 Info: Remove Update Tools: False
26 Jun 2020 12:22:10 Info: Send Telemetry: True
26 Jun 2020 12:22:10 Info: Log Tracing: False
26 Jun 2020 12:22:10 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
26 Jun 2020 12:22:10 Info: Default system language: en_US
26 Jun 2020 12:22:10 Info: Default character encoding: cp1252
26 Jun 2020 12:22:10 Info: Operating system is 64-bit: False
26 Jun 2020 12:22:10 Info: ==============================================
26 Jun 2020 12:22:15 Info: Known publishers list contains 41 entries
26 Jun 2020 12:22:23 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
26 Jun 2020 12:22:23 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
26 Jun 2020 16:02:31 Info: ==============================================
26 Jun 2020 16:02:31 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
26 Jun 2020 16:02:31 Info: Current Competitor Removal Tool Settings
26 Jun 2020 16:02:31 Info: Product Version: Version 2.17.0.2
26 Jun 2020 16:02:31 Info: Using Product Catalog: Default
26 Jun 2020 16:02:31 Info: Run On Servers: True
26 Jun 2020 16:02:31 Info: Detection Only: False
26 Jun 2020 16:02:31 Info: Remove Anti-Virus: True
26 Jun 2020 16:02:31 Info: Remove Product Suites: True
26 Jun 2020 16:02:31 Info: Remove Firewalls: True
26 Jun 2020 16:02:31 Info: Remove Update Tools: False
26 Jun 2020 16:02:31 Info: Send Telemetry: True
26 Jun 2020 16:02:31 Info: Log Tracing: False
26 Jun 2020 16:02:31 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
26 Jun 2020 16:02:31 Info: Default system language: en_US
26 Jun 2020 16:02:31 Info: Default character encoding: cp1252
26 Jun 2020 16:02:31 Info: Operating system is 64-bit: False
26 Jun 2020 16:02:32 Info: ==============================================
26 Jun 2020 16:02:42 Info: Known publishers list contains 41 entries
26 Jun 2020 16:02:47 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
26 Jun 2020 16:02:47 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
26 Jun 2020 16:04:52 Info: ==============================================
26 Jun 2020 16:04:52 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
26 Jun 2020 16:04:52 Info: Current Competitor Removal Tool Settings
26 Jun 2020 16:04:52 Info: Product Version: Version 2.17.0.2
26 Jun 2020 16:04:52 Info: Using Product Catalog: Default
26 Jun 2020 16:04:52 Info: Run On Servers: True
26 Jun 2020 16:04:52 Info: Detection Only: False
26 Jun 2020 16:04:52 Info: Remove Anti-Virus: True
26 Jun 2020 16:04:52 Info: Remove Product Suites: True
26 Jun 2020 16:04:52 Info: Remove Firewalls: True
26 Jun 2020 16:04:52 Info: Remove Update Tools: False
26 Jun 2020 16:04:52 Info: Send Telemetry: True
26 Jun 2020 16:04:52 Info: Log Tracing: False
26 Jun 2020 16:04:52 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
26 Jun 2020 16:04:52 Info: Default system language: en_US
26 Jun 2020 16:04:52 Info: Default character encoding: cp1252
26 Jun 2020 16:04:52 Info: Operating system is 64-bit: False
26 Jun 2020 16:04:52 Info: ==============================================
26 Jun 2020 16:04:54 Info: Known publishers list contains 41 entries
26 Jun 2020 16:04:58 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
26 Jun 2020 16:04:58 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
26 Jun 2020 16:09:00 Info: ==============================================
26 Jun 2020 16:09:00 Info: Running OS: Microsoft Windows 10 [Version 10.00.18362]
26 Jun 2020 16:09:00 Info: Current Competitor Removal Tool Settings
26 Jun 2020 16:09:00 Info: Product Version: Version 2.17.0.2
26 Jun 2020 16:09:00 Info: Using Product Catalog: Default
26 Jun 2020 16:09:00 Info: Run On Servers: True
26 Jun 2020 16:09:00 Info: Detection Only: False
26 Jun 2020 16:09:00 Info: Remove Anti-Virus: True
26 Jun 2020 16:09:00 Info: Remove Product Suites: True
26 Jun 2020 16:09:00 Info: Remove Firewalls: True
26 Jun 2020 16:09:00 Info: Remove Update Tools: False
26 Jun 2020 16:09:00 Info: Send Telemetry: True
26 Jun 2020 16:09:00 Info: Log Tracing: False
26 Jun 2020 16:09:00 Info: Log to C:\Users\PCDSI\AppData\Local\Temp\avremove.log
26 Jun 2020 16:09:00 Info: Default system language: en_US
26 Jun 2020 16:09:00 Info: Default character encoding: cp1252
26 Jun 2020 16:09:00 Info: Operating system is 64-bit: False
26 Jun 2020 16:09:01 Info: ==============================================
26 Jun 2020 16:09:09 Info: Known publishers list contains 41 entries
26 Jun 2020 16:09:15 Info: Result of calling SubmitTelem: {"ErrorCode":0,"StatusCode":200}
26 Jun 2020 16:09:15 Info: No products detected on this system
Sophos Anti-Virus software detector - Version 2.17.0.2
Copyright (C) 2003-2020 Sophos Limited. All rights reserved.
Running OS: Microsoft Windows 10 [Version 10.00.18362]
No products detected on this system
ProductSetup::ProductSetup: Begin product setup
ProductSetup::InstUninstEntry: Begin install
setup::TamperProtectionControl::TamperProtectionControl: Disabled tamper protection for component NTP
setup::TamperProtectionControl::TamperProtectionControl: Disabled tamper protection for service Sophos Network Threat Protection
setup::TamperProtectionControl::TamperProtectionControl: Disabled tamper protection for service sntp
ProductSetup::InstUninstEntry: Show gui: false
ProductSetup::InstUninstEntry: Existing product code: <none>
ProductSetup::InstUninstEntry: Install from: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp
ProductSetup::InstUninstEntry: Install to: <default>
=== Verbose logging started: 6/26/2020 16:15:21 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Program Files\Sophos\CloudInstaller\SophosSetup_Stage2.exe ===
MSI (c) (24:54) [16:15:21:941]: Failed to connect to server. Error: 0x80070424
MSI (c) (24:54) [16:15:22:155]: Note: 1: 2774 2: 0x80070424
1: 2774 2: 0x80070424
MSI (c) (24:54) [16:15:22:155]: End dialog not enabled
MSI (c) (24:54) [16:15:22:156]: Original package ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp\Sophos Network Threat Protection.msi
MSI (c) (24:54) [16:15:22:156]: Package we're running from ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp\Sophos Network Threat Protection.msi
MSI (c) (24:54) [16:15:22:156]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (24:54) [16:15:22:157]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (24:54) [16:15:22:157]: APPCOMPAT: looking for appcompat database entry with ProductCode '{4B1F9009-CD85-43C0-BCBD-D491908D5A52}'.
MSI (c) (24:54) [16:15:22:157]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (24:54) [16:15:22:199]: MSCOREE not loaded loading copy from system32
MSI (c) (24:54) [16:15:22:208]: APPCOMPAT: looking for appcompat database entry with ProductCode '{4B1F9009-CD85-43C0-BCBD-D491908D5A52}'.
MSI (c) (24:54) [16:15:22:208]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (24:54) [16:15:22:208]: Transforms are not secure.
MSI (c) (24:54) [16:15:22:208]: Note: 1: 2205 2: 3: Control
MSI (c) (24:54) [16:15:22:208]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\PCDSI\AppData\Local\Temp\Sophos Network Threat Protection Install Log 20200626 161521.txt'.
MSI (c) (24:54) [16:15:22:208]: No Command Line.
MSI (c) (24:54) [16:15:22:208]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{5E032C7D-F591-48A5-816B-3816B30A99A8}'.
MSI (c) (24:54) [16:15:22:208]: Product Code passed to Engine.Initialize: '(none)'
MSI (c) (24:54) [16:15:22:208]: Product Code from property table before transforms: '{4B1F9009-CD85-43C0-BCBD-D491908D5A52}'
MSI (c) (24:54) [16:15:22:208]: Product Code from property table after transforms: '{4B1F9009-CD85-43C0-BCBD-D491908D5A52}'
MSI (c) (24:54) [16:15:22:208]: Product not registered: beginning first-time install
MSI (c) (24:54) [16:15:22:208]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (24:54) [16:15:22:209]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (24:54) [16:15:22:209]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (24:54) [16:15:22:209]: Adding new sources is allowed.
MSI (c) (24:54) [16:15:22:209]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (24:54) [16:15:22:209]: Package name extracted from package path: 'Sophos Network Threat Protection.msi'
MSI (c) (24:54) [16:15:22:210]: Package to be registered: 'Sophos Network Threat Protection.msi'
MSI (c) (24:54) [16:15:22:210]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (24:54) [16:15:22:211]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (c) (24:54) [16:15:22:211]: TRANSFORMS property is now:
MSI (c) (24:54) [16:15:22:211]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '405'.
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Favorites
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Documents
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Local
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Pictures
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Desktop
MSI (c) (24:54) [16:15:22:270]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (c) (24:54) [16:15:22:271]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (c) (24:54) [16:15:22:271]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 25
MSI (c) (24:54) [16:15:22:295]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
MSI (c) (24:54) [16:15:22:295]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (c) (24:54) [16:15:22:295]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (c) (24:54) [16:15:22:295]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (24:54) [16:15:22:296]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (24:54) [16:15:22:296]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'PCDSI'.
MSI (c) (24:54) [16:15:22:296]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (24:54) [16:15:22:296]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp\Sophos Network Threat Protection.msi'.
MSI (c) (24:54) [16:15:22:296]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp\Sophos Network Threat Protection.msi'.
MSI (c) (24:54) [16:15:22:296]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (24:54) [16:15:22:296]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI
MSI (c) (24:54) [16:15:22:296]: EEUI - Disabling MsiEmbeddedUI in quiet mode
=== Logging started: 6/26/2020 16:15:22 ===
MSI (c) (24:54) [16:15:22:296]: Machine policy value 'DisableRollback' is 0
MSI (c) (24:54) [16:15:22:296]: User policy value 'DisableRollback' is 0
MSI (c) (24:54) [16:15:22:296]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
MSI (c) (24:54) [16:15:22:297]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (c) (24:54) [16:15:22:297]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes.
MSI (c) (24:54) [16:15:22:297]: Creating MSIHANDLE (27) of type 790537 for thread 6740
MSI (c) (24:54) [16:15:22:297]: MsiOpenPackageEx is returning 0
MSI (c) (24:54) [16:15:22:297]: Closing MSIHANDLE (27) of type 790537 for thread 6740
=== Verbose logging stopped: 6/26/2020 16:15:22 ===
setup::MsiInstaller::install: New version: {4B1F9009-CD85-43C0-BCBD-D491908D5A52}, version: 1.9.2235.0
setup::MsiInstaller::install: Performing clean install
setup::MsiInstaller::cleanInstall: Running clean install
setup::MsiInstaller::installOrUpgrade: Executing: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp\Sophos Network Threat Protection.msi INSTALLDIR="" REBOOT=ReallySuppress INSTALLINGVERSION="1.9.2235.0" ARPSYSTEMCOMPONENT=1
setup::MsiInstaller::tryRunMsi: Running MSI command, attempt (1 of 10)
=== Verbose logging started: 6/26/2020 16:15:22 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Program Files\Sophos\CloudInstaller\SophosSetup_Stage2.exe ===
MSI (c) (24:84) [16:15:22:486]: Resetting cached policy values
MSI (c) (24:84) [16:15:22:486]: Machine policy value 'Debug' is 0
MSI (c) (24:84) [16:15:22:486]: ******* RunEngine:
******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp\Sophos Network Threat Protection.msi
******* Action:
******* CommandLine: **********
MSI (c) (24:84) [16:15:22:486]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (24:84) [16:15:22:486]: Grabbed execution mutex.
MSI (c) (24:84) [16:15:22:527]: Failed to connect to server. Error: 0x80070424
MSI (c) (24:84) [16:15:22:613]: Note: 1: 2774 2: 0x80070424
1: 2774 2: 0x80070424
MSI (c) (24:84) [16:15:22:613]: Failed to connect to server.
MSI (c) (24:84) [16:15:22:614]: MainEngineThread is returning 1601
=== Verbose logging stopped: 6/26/2020 16:15:22 ===
setup::MsiInstaller::installOrUpgrade: Install/upgrade returned 1601
`anonymous-namespace'::setResult: installation failed
setup::TamperProtectionControl::enable: Registered tamper protection integrity.dat for NTP
setup::TamperProtectionControl::enable: Enabled tamper protection for NTP
ProductSetup::~ProductSetup: End product setup
2020-06-26T07:37:55Z In CPlugin::Install(). 2020-06-26T07:37:55Z In MsiLib::GetPackageProductInfo(). 2020-06-26T07:37:55Z In MsiLib::GetPackageProperty(). 2020-06-26T07:37:55Z Leaving MsiLib::GetPackageProperty() with ERROR_SUCCESS. 2020-06-26T07:37:55Z In MsiLib::GetPackageProperty(). 2020-06-26T07:37:55Z Leaving MsiLib::GetPackageProperty() with ERROR_SUCCESS. 2020-06-26T07:37:55Z In MsiLib::GetPackageProperty(). 2020-06-26T07:37:55Z Leaving MsiLib::GetPackageProperty() with ERROR_SUCCESS. 2020-06-26T07:37:55Z Leaving MsiLib::GetPackageProductInfo(). 2020-06-26T07:37:55Z In MsiLib::IsProductInstalled(). 2020-06-26T07:37:55Z Leaving MsiLib::IsProductInstalled() with false. 2020-06-26T07:37:55Z Installation type: Fresh install 2020-06-26T07:37:55Z Installing version: 6.2.69.0 2020-06-26T07:37:55Z ERROR: Unexpected MSI exit code: 1601 2020-06-26T07:37:55Z REBOOTCODE: 0
ProductSetup::ProductSetup: Begin product setup
ProductSetup::Install: Begin install
ProductSetup::InstUninstEntry: Show gui: false
ProductSetup::InstUninstEntry: Existing product code: <none>
ProductSetup::InstUninstEntry: Install from: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui
ProductSetup::InstUninstEntry: Install to: <default>
=== Verbose logging started: 6/26/2020 15:56:23 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Program Files\Sophos\CloudInstaller\SophosSetup_Stage2.exe ===
MSI (c) (24:54) [15:56:23:702]: Failed to connect to server. Error: 0x80070424
MSI (c) (24:54) [15:56:23:703]: Note: 1: 2774 2: 0x80070424
1: 2774 2: 0x80070424
MSI (c) (24:54) [15:56:23:704]: End dialog not enabled
MSI (c) (24:54) [15:56:23:705]: Original package ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui\Sophos UI.msi
MSI (c) (24:54) [15:56:23:705]: Package we're running from ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui\Sophos UI.msi
MSI (c) (24:54) [15:56:23:705]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (24:54) [15:56:23:706]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (24:54) [15:56:23:706]: APPCOMPAT: looking for appcompat database entry with ProductCode '{D29542AE-287C-42E4-AB28-3858E13C1A3E}'.
MSI (c) (24:54) [15:56:23:706]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (24:54) [15:56:23:750]: MSCOREE not loaded loading copy from system32
MSI (c) (24:54) [15:56:23:759]: APPCOMPAT: looking for appcompat database entry with ProductCode '{D29542AE-287C-42E4-AB28-3858E13C1A3E}'.
MSI (c) (24:54) [15:56:23:759]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (24:54) [15:56:23:759]: Transforms are not secure.
MSI (c) (24:54) [15:56:23:759]: Note: 1: 2205 2: 3: Control
MSI (c) (24:54) [15:56:23:759]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\PCDSI\AppData\Local\Temp\Sophos UI Install Log 20200626 155623.txt'.
MSI (c) (24:54) [15:56:23:759]: No Command Line.
MSI (c) (24:54) [15:56:23:759]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{04DE009B-E7E6-49D3-B01D-BF6D0A2FC4BA}'.
MSI (c) (24:54) [15:56:23:759]: Product Code passed to Engine.Initialize: '(none)'
MSI (c) (24:54) [15:56:23:759]: Product Code from property table before transforms: '{D29542AE-287C-42E4-AB28-3858E13C1A3E}'
MSI (c) (24:54) [15:56:23:759]: Product Code from property table after transforms: '{D29542AE-287C-42E4-AB28-3858E13C1A3E}'
MSI (c) (24:54) [15:56:23:759]: Product not registered: beginning first-time install
MSI (c) (24:54) [15:56:23:759]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (24:54) [15:56:23:760]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (24:54) [15:56:23:760]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (24:54) [15:56:23:760]: Adding new sources is allowed.
MSI (c) (24:54) [15:56:23:761]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (24:54) [15:56:23:761]: Package name extracted from package path: 'Sophos UI.msi'
MSI (c) (24:54) [15:56:23:761]: Package to be registered: 'Sophos UI.msi'
MSI (c) (24:54) [15:56:23:761]: Note: 1: 2205 2: 3: Error
MSI (c) (24:54) [15:56:23:762]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (24:54) [15:56:23:762]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (c) (24:54) [15:56:23:762]: TRANSFORMS property is now:
MSI (c) (24:54) [15:56:23:762]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '405'.
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Favorites
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Documents
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Local
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Pictures
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Desktop
MSI (c) (24:54) [15:56:23:763]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (c) (24:54) [15:56:23:763]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (c) (24:54) [15:56:23:764]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 25
MSI (c) (24:54) [15:56:23:789]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
MSI (c) (24:54) [15:56:23:789]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (c) (24:54) [15:56:23:789]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (c) (24:54) [15:56:23:789]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (24:54) [15:56:23:789]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (24:54) [15:56:23:789]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'PCDSI'.
MSI (c) (24:54) [15:56:23:789]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (24:54) [15:56:23:789]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui\Sophos UI.msi'.
MSI (c) (24:54) [15:56:23:789]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui\Sophos UI.msi'.
MSI (c) (24:54) [15:56:23:789]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (24:54) [15:56:23:790]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI
MSI (c) (24:54) [15:56:23:790]: EEUI - Disabling MsiEmbeddedUI in quiet mode
=== Logging started: 6/26/2020 15:56:23 ===
MSI (c) (24:54) [15:56:23:790]: Machine policy value 'DisableRollback' is 0
MSI (c) (24:54) [15:56:23:790]: User policy value 'DisableRollback' is 0
MSI (c) (24:54) [15:56:23:790]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
MSI (c) (24:54) [15:56:23:790]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (c) (24:54) [15:56:23:790]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes.
MSI (c) (24:54) [15:56:23:790]: Creating MSIHANDLE (12) of type 790537 for thread 6740
MSI (c) (24:54) [15:56:23:790]: MsiOpenPackageEx is returning 0
MSI (c) (24:54) [15:56:23:790]: Closing MSIHANDLE (12) of type 790537 for thread 6740
=== Verbose logging stopped: 6/26/2020 15:56:23 ===
setup::MsiInstaller::install: New version: {D29542AE-287C-42E4-AB28-3858E13C1A3E}, version: 1.7.957.0
setup::MsiInstaller::install: Performing clean install
setup::MsiInstaller::cleanInstall: Running clean install
setup::MsiInstaller::installOrUpgrade: Executing: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui\Sophos UI.msi INSTALLDIR="" REBOOT=ReallySuppress INSTALLINGVERSION="1.7.957.0" ARPSYSTEMCOMPONENT=1
setup::MsiInstaller::tryRunMsi: Running MSI command, attempt (1 of 10)
=== Verbose logging started: 6/26/2020 15:56:23 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Program Files\Sophos\CloudInstaller\SophosSetup_Stage2.exe ===
MSI (c) (24:9C) [15:56:23:931]: Resetting cached policy values
MSI (c) (24:9C) [15:56:23:931]: Machine policy value 'Debug' is 0
MSI (c) (24:9C) [15:56:23:931]: ******* RunEngine:
******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui\Sophos UI.msi
******* Action:
******* CommandLine: **********
MSI (c) (24:9C) [15:56:23:931]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (24:9C) [15:56:23:931]: Grabbed execution mutex.
MSI (c) (24:9C) [15:56:24:011]: Failed to connect to server. Error: 0x80070424
MSI (c) (24:9C) [15:56:24:012]: Note: 1: 2774 2: 0x80070424
1: 2774 2: 0x80070424
MSI (c) (24:9C) [15:56:24:012]: Failed to connect to server.
MSI (c) (24:9C) [15:56:24:014]: MainEngineThread is returning 1601
=== Verbose logging stopped: 6/26/2020 15:56:24 ===
setup::MsiInstaller::installOrUpgrade: Install/upgrade returned 1601
`anonymous-namespace'::setResult: installation failed
ProductSetup::~ProductSetup: End product setup
This thread was automatically locked due to age.
