Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 11 subscribers
  • Views 4870 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Email Redirection from Office 365 not being deliverered/process by Sophos Central Email Gateway

Ninjatech1969

Hello All, 


This issue started last week for us. I have a mailbox that redirects all emails to an external email address. Somehow this completely stopped. I am seeing the following

NDR See screenshot below. Is anyone experiencing this issue or able to replicate? I have tried to create another redirection rule on another mailbox same result. I tested with another  0365 tenant that is not using Sophos Central Email Gateway and I am able to receive the redirected email without an issue. Bypassing the Sophos Outbound connector also delivers the email without an issue. Can someone help confirm this is an issue?

 

Error: Reason: [{LED=550 5.7.1 Command rejected};{MSG=};{FQDN=cloudemai-elasticl-1uelshc7jatyq-233855604.us-west-2.elb.amazonaws.com};{IP=50.112.77.80};{LRT=6/18/2020 1:24:48 PM}]. OutboundProxyTargetIP: 50.112.77.80. OutboundProxyTargetHostName: cloudemai-elasticl-1uelshc7jatyq-233855604.us-west-2.elb.amazonaws.com

 



This thread was automatically locked due to age.
Parents
  • 0

    Hello Ninjatech1969,

    Thank you for contacting the Sophos Community!

    May know, how is your mail flow?

    What email is being involved in the redirection and to which email address is O365 sending the redirected email?

    I guess you must have some type of Distribution List in Sophos Central? 

    Is your email flow something like this  Inbound email >> Sophos Central = Mailbox >> O365 >> 0365 redirectes to External email address >> Sophos Central >> Redirected Email box?

    Regards,

    Emmanuel Osorio  

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    This is exactly my flow .>> Sophos Central = Mailbox >> O365 >> 0365 redirectes to External email address >> Sophos Central >> Redirected Email box?..

    If i remove the SC external connector emails redirects just fine so I know it is stopping from the Sophos side

Reply Children
Unfiltered HTML