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Sophos endpoint reinstall remotely

Hello,

My company has a lot of machines reporting with bad status after a failed update and it seems the client would report anymore. Is there a way to repair the client remotely or reinstall the client remotely. 

The only solution I ve been given is to manually uninstall the client after turning off tamper protection, rebooting then reinstalling the client. This wouldn't work well in a larger organisation with thousands of machines therefore is there a solution or do we need to buy professional services?

 

We do have SCCM to push the clients out.



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  • You can also use Sophos Central APIs to enable/disable Tamper Protection for a list of endpoints.

    For a scenario like this, personally I would try identifying the cause of the issue and find steps to resolve it as this may be more easily scaled.  If this proves too challenging or time consuming I would fall back to the uninstall/reinstall for a clean slate fix.  What is the error that you see on the endpoints?  Is there any fail or error messages in C:\ProgramData\Sophos\AutoUpdate\logs\SophosUpdate.log?  If it references a failed product install/uninstall, is there any fail, error, or "return value 3"s in that log file located in C:\Windows\Temp\?

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