Hi All,
We tried to install Sophos Intercept X Advance on 4 of our PC. And upon checking the error. this points me to the error below
On the CloudInstaller.log
2020-04-24T09:58:42.6284487Z INFO : SUL info: [I19464] Syncing file e9730d3ac53bd368e5b864b4b9ad7b65x000.dat: 35089 bytes: sfs64/signerrep.dat
2020-04-24T09:58:43.6658625Z INFO : SUL info: [I19464] File e9730d3ac53bd368e5b864b4b9ad7b65x000.dat: sync failed
2020-04-24T09:58:43.6668598Z INFO : SUL info: [I19464] Syncing file enc/e9730d3ac53bd368e5b864b4b9ad7b65x000.dat: 35089 bytes
2020-04-24T09:58:44.4993261Z INFO : SUL info: [I19464] File enc/e9730d3ac53bd368e5b864b4b9ad7b65x000.dat: sync failed
2020-04-24T09:58:44.4993261Z WARNING : SUL error: [E35582] [DetailedException: File copy failed. [File: 'enc/e9730d3ac53bd368e5b864b4b9ad7b65x000.dat' ] [From: 'http://lnc-hyperv01.profriends.com:8191/sophos/warehouse/enc/e9730d3ac53bd368e5b864b4b9ad7b65x000.dat' ] [To: 'C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/data/Warehouse/enc/e9730d3ac53bd368e5b864b4b9ad7b65x000.dat' ] ]
2020-04-24T09:58:44.5302428Z ERROR : DownloadCommand::onRun() failed with std::exception: Session::synchronize failed with error code 4
2020-04-24T09:58:44.5312544Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'Could not download software'.
2020-04-24T09:58:44.5312544Z ERROR : Installation failed.
I hope you can help me on this matter. SDU is available upon request
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