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Sophos blank sign in screen - blank Central Self service portal.

Hi all,

I am a small Business owner so a forced head of IT, so please be patient with me and simplify the advice if you can. Thanks.

In short I am having difficulty getting logged in to the Sophos central portal.

I use Chrome. The shortcut that I have always used successfully is pointed at https://central.sophos.com/manage/login This loads a page with the blue S logo on the tab but the page is completely blank.

I tried googling a link and followed this https://central.sophos.com/manage/self-service which did get me to a sign in screen. Signed in OK but it brings up a blank portal screen. as shown below.

Any help is appreciated.

Thanks,

Paul.

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0 Jasmin over 5 years ago

Hi,

The self-service portal is different and it is associated with limited products. You need to set up the self-service portal for the product in order to use it properly. It might not be set up because which you are getting a blank screen like above.

To access the Sophos central, would you please try to access this URL - https://cloud.sophos.com/manage/login. It is an alternative to https://central.sophos.com/manage/login.

I have checked both the link and both will prompt you for the login screen.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Jasmin over 5 years ago

Hi,

The self-service portal is different and it is associated with limited products. You need to set up the self-service portal for the product in order to use it properly. It might not be set up because which you are getting a blank screen like above.

To access the Sophos central, would you please try to access this URL - https://cloud.sophos.com/manage/login. It is an alternative to https://central.sophos.com/manage/login.

I have checked both the link and both will prompt you for the login screen.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link
Cancel
Vote Up 0 Vote Down

Cancel

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