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Is Sophos so resource hungry that disk drive gets pushed to 100% usage?

I have a user that finds that her Hard Drive gets pushed to 100% for long periods at a time several times a week.

When this happens her computer's performance slows to a crawl and she cannot comfortably work. When it happens she hears her hard drive running.

I understand our security manager has Sophos scheduled to scan twice a week... Tuesday and Thursday at 7:00 pm. However this user shut here computer down nightly.

Does Sophos Scan run the next time it is up?

Is it common to max the drive to 100% utilization?... or might there be something else to blame?

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0 Jasmin over 5 years ago

Hi M3dHutchinson

It should not do the scan once the time has been passed as Scheduled scan is just task scheduler defined on the machines.

I'd suggest you check the resource monitor when the disk utilization is more than 100%. Note the process which is taking disk utilization to 100%.

Regards,

Jasmin
Community Support Engineer | Sophos Support
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0 Jasmin over 5 years ago

Hi M3dHutchinson

It should not do the scan once the time has been passed as Scheduled scan is just task scheduler defined on the machines.

I'd suggest you check the resource monitor when the disk utilization is more than 100%. Note the process which is taking disk utilization to 100%.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 M3dHutchinson over 5 years ago in reply to Jasmin

agreed.

When Sophos is scanning the drive, is it normal that utilization goes to near 100%, or no?
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0 Jasmin over 5 years ago in reply to M3dHutchinson

Hi M3dHutchinson

If deep scanning in the scheduled scan is enabled and there many archives available on the machine, then Scan probably will take time and may take disk utilization to 100%.

Ideally, it should not be happening without deep scanning.

Regards,

Jasmin
Community Support Engineer | Sophos Support
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0 RichardP over 5 years ago in reply to Jasmin

Is there an archive program running on the machine?

Sincerely,

Richard

RichardP

Program Manager, Support Readiness | CISSP | Sophos Technical Support
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