Hi Community,
Trying to log into a guest wifi may not display the login portal properly, preventing access. The message "A problem occurred. The web page couldn't be loaded." will appear.
If this occurs, open a browser window and visit captive.apple.com/hotspot-detect.html. This will allow you to connect to the portal.
Sophos is actively investigating to resolve. This KBA will be updated when more information is available.
Regards,
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