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Sophos central AWS EC2 servers not reachable?

Anyone experiencing problems with connectivity to Sophos Central Admin?

Pages appear to be extremely slow and certain portions not loading.

We seem to trace the problem to connectivity to the Sophos EC2 AWS servers. We seem to be getting network timeouts to it on port 443.

TCP 10.230.6.70:63364 3.19.166.6:443 SYN_SENT
TCP 10.230.6.70:63365 3.18.128.185:443 SYN_SENT
TCP 10.230.6.70:63366 3.18.128.185:443 SYN_SENT
TCP 10.230.6.70:63367 3.18.128.185:443 SYN_SENT
TCP 10.230.6.70:63368 3.18.128.185:443 SYN_SENT
TCP 10.230.6.70:63369 3.18.128.185:443 SYN_SENT

We tested this from various different networks and the problem seems to be the same.

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0 Badrobot over 5 years ago

Interesting, do the firewall logs show any blocked traffic at the same time? Just curious, I have seen certain parts of a webpage get blocked causing the overall page to load slowly.

Respectfully,

Badrobot
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0 DianneY over 5 years ago

Hello Sophos User49

No issues reported currently from the Sophos Central Status Page.

Do check your firewall logs as Badrobot suggested, and if you're not seeing anything unusual that is network-related, try to get a HAR file while attempting to access Sophos Central.
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0 Sophos User49 over 5 years ago in reply to DianneY

Yes we checked logs and firewall team did traces. They see traffic going out all the way to AWS edge nodes and then it dies.

Anyway today it seems to be working fine.
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0 Jasmin over 5 years ago in reply to Sophos User49

Hi Sophos User49

Glad to know that your issue has been resolved.

Regards,

Jasmin
Community Support Engineer | Sophos Support
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