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Server Installation: No information is Central regarding date and time of install?

I need a report of when  protection was installed onto some of my servers (not the current status, an indicator of when protection was first installed on a server) .. I ran through the Central logs and console, but this information does not appear to be accessible. This seems to be pretty basic information that should be readily available, but I can't find it...  am I missing something?



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  • Hi  

    Unfortunately, Sophos central purges logs which are older than 90 days as it is based on cloud storage and because of this it is never possible to show the install date and time logs.

    You'll be able to find the installation logs on the particular endpoint which will have a date and time.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • All of the 60 installations were completed over the last two weeks, so retention is not an issue.
    Central doesn't store and expose this information to me? Seems like even the most basic of management consoles would have this type of information available in a report..

    Sorry if this seems like a dumb question but Sophos Central isn't an Alpha product so If I have to go to each endpoint to get the information, what's the point of even having a "Central"ized management console?

    Michael

  • Hi  

    I agree that you have completed installation over the last week, so central should have all the information but what about after 6 months, the installation date and time log might be purged and Central may get fail to show the date and time.

    Unfortunately, because of that reason, it might not be available at the moment. You can submit a feature request here or you can vote if it already exists.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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