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[Sophos Notification] Advisory: We have received reports of SAVService.exe consuming 100% CPU Usage.

Hi Community,

We have received reports where customers are reporting 100% CPU Usage on machines. Symptoms of this could be the machine locking up or becoming unresponsive.

For more info, please visit the following article:

Advisory: Reports of SAVService.exe consuming 100% CPU Usage

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0 Jaydeep over 5 years ago
[Update]

We have updated IDE to resolve this issue. Please update to the latest version and check that the file inje-fiv.ide exists within:

32bit: C:\Program Files\Sophos\Sophos Anti-Virus\
64bit: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\

If this file exists and you still experience issues please follow the below:

Please gather the information below information and Open a Support Case.

"Forcing a System Crash from the Keyboard" gathered whilst the machine is hanging/unresponsive

Please note we will also need you to enable "Complete Memory Dumps" so that we can see all process information.

A Sophos Diagnostic log of the machine.

For more info, please visit the following article:

Advisory: Reports of SAVService.exe consuming 100% CPU Usage
Regards

Jaydeep
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