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Discussions Sophos Central Endpoint : The security health cannot be reported at the moment

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Sophos Central Endpoint : The security health cannot be reported at the moment

skyisbluescreen over 5 years ago

TRIED SUPPORT TEAM, They re commend to re install. But hold on 100 + clients re install.

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Its quite often this is happening; Once a week massive number of clients are showing in RED--> The security health cannot be reported at the moment.

-Cache Servers are up and running

-All Services on the clients are running

-Few of them are on our office network, Active Internet

Any one has done dealt with this and resolved? RCA / Fix for this trouble :(

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0 Shweta over 5 years ago

Hi skyisbluescreen

Please check the client status from Sophos Endpoint > About(Right bottom Corner) > Run Diagnostic Tool. The Sophos Health Service is responsible for creating the registry keys under HKLM\Software\Wow6432node\sophos\Health\Status. The MCS Agent Service reads these keys to report the Health status. This error occurs when there are problems writing the values, for which Process monitor logs will be helpful to monitor what happens when you start Sophos health Service, in terms of the above keys?

Shweta

Community Support Engineer | Sophos Technical Support
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0 Shweta over 5 years ago

Hi skyisbluescreen

Please check the client status from Sophos Endpoint > About(Right bottom Corner) > Run Diagnostic Tool. The Sophos Health Service is responsible for creating the registry keys under HKLM\Software\Wow6432node\sophos\Health\Status. The MCS Agent Service reads these keys to report the Health status. This error occurs when there are problems writing the values, for which Process monitor logs will be helpful to monitor what happens when you start Sophos health Service, in terms of the above keys?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel

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