Email alerts on Sophos Central

Question

Hi, 
 IS it possible to get alerts in my email for every detection the sophos endpoint makes on a device and how do i get that configued. I have tried, but i dont seem to be getting mails when i force some detections with my endpoint on my computer.

DianneY · Accepted Answer

Hello Oreoluwa Babalola 
 You will receive an email alert with SAV detections only if there is a required action, for example, if the threat needs to be cleaned up manually. If the detection is successfully blocked by Sophos and the threat is removed automatically by Sophos Endpoint (or any automatic remediation by the software is successfully done), then there are no email alerts sent. 
 Please have a look at the Alerts Page and Settings FAQ for more information.

intrusus · Answer

Hi Oreoluwa Babalola , 
 the user has to be linked to a role in Sophos Central (Admin, Read Only, Helpdesk, etc.) or just be an administrator. 
 Then go to Global Settings > Configure email alerts and configure e.g. a Custom Rule with the specific settings. You'll find more information here 
 Best regards