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Real time protection disabled (MAC End points)

TripleJ

All,

I wanted to see if there has been any update on "if the MCS service agent is stops before the other services, it will get a read error and sends the alert."? 

We are using MACs (Catalina, High Sierra & Mojave). I am seeing real time protection disabled on a few machines. The machines have been rebooted on multiple occasions. This does not resolve the issue. 

I have spot checked a few machines, the endpoint agent is also showing "real time protection disabled". How do I resolve this?

I have read thru several different posts on the community, in reference to this same issue. I have not identified anyone posting a resolution to the issue.  

Any help would be greatly appreciated!

Justin 



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  • 0

    Hello  

    Are there any other events in Sophos Central around the time that the status showed real time protection as disabled? Are all of the other services started? Are all of the Sophos kernel extensions allowed?

    Thanks!

  • 0 in reply to DianneY

    I am sorry for digging out old topic, but I figured it will be better than starting a new one. I have similar problem. Today I installed agent on mac laptop. At the beginning agent was reporting but I was not able to run all services.

       11:28 AM
    Real time protection disabled
    		  
        11:20 AM
    Real time protection re-enabled
    		  
        11:18 AM
    Real time protection disabled
    		  
         11:13 AM
    Update succeeded
    		  
         11:12 AM
    Updating failed because no update source has been specified.





    So I followed steps from community.sophos.com/.../134552 and when prompt came out (step 11)  I pressed "Quit Now."

    After this the agent states " Real time protection disabled." Any suggestions ?  

Reply
  • 0 in reply to DianneY

    I am sorry for digging out old topic, but I figured it will be better than starting a new one. I have similar problem. Today I installed agent on mac laptop. At the beginning agent was reporting but I was not able to run all services.

       11:28 AM
    Real time protection disabled
    		  
        11:20 AM
    Real time protection re-enabled
    		  
        11:18 AM
    Real time protection disabled
    		  
         11:13 AM
    Update succeeded
    		  
         11:12 AM
    Updating failed because no update source has been specified.





    So I followed steps from community.sophos.com/.../134552 and when prompt came out (step 11)  I pressed "Quit Now."

    After this the agent states " Real time protection disabled." Any suggestions ?  

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