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[Sophos Notification] Advisory: Sophos Central Migration Tool fails to connect to Sophos Central Trial licenses

Hi Everyone,

While launching the Sophos Central Migration Tool and entering your Sophos Central migration passphrase the connection fails with 'licensed features could not be accessed' error. Our team is currently investigating the issue. For a workaround, please check below article:

Sophos Central Migration Tool fails to connect to Sophos Central Trial licenses

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0 Keyur over 5 years ago

[UPDATE] 11 Dec 2019

Customers with a Central license beginning with the letter D cannot use the Sophos Central Migration Tool to migrate their computers.

For more info- https://community.sophos.com/kb/en-us/134949

Regards,

Keyur
Community Support Engineer | Sophos Support
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0 Keyur over 5 years ago in reply to Keyur

[UPDATE] 30 Dec 2019

An intermediate fix has been created that can be applied on a per customer bases.

For more information- https://community.sophos.com/kb/en-us/134949

Regards,

Keyur
Community Support Engineer | Sophos Support
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0 Shweta over 5 years ago in reply to Keyur
[Update] 7th Jan 2020

All new customer accounts will no longer have this issue. Existing accounts created before this change may and a fix can be applied on a per customer bases. For more information please follow below link:

Sophos Central Migration Tool fails to connect to Sophos Central
Shweta

Community Support Engineer | Sophos Technical Support
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0 Shweta over 5 years ago in reply to Keyur
[Update] 7th Jan 2020

All new customer accounts will no longer have this issue. Existing accounts created before this change may and a fix can be applied on a per customer bases. For more information please follow below link:

Sophos Central Migration Tool fails to connect to Sophos Central
Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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