Sophos AD Sync error

Hello generalissimo 

Please check if the OU referenced still exists in your AD. You will need to review any filters you have set up under the AD Filters tab and Define Filters button. Remove any filters referencing objects removed from your Active Directory. More information on the AD sync and possible issues here. Here is a related Community post that may also help.

The OU that the error indicated, has now been changed to nested OUs that does have users within.

So, the OUs with Region1-4 is now defined instead of the department OU. However, the previous error still persists. Even though it's not even defined.
Department OU (with error that was removed from define)
        Region1 OU
        Region2 OU
        Region3 OU
        Region4 OU

Only thing I can imagine is that there something cached and the new define rules aren't refreshed or updated. Any solutions?

Hello generalissimo 

You can try re-doing the AD Sync filter settings again to see if that should resolve the error. 

If the issue persists, we will need to review the logs and also a screenshot of the tab in the AD Sync tool that shows the filters.

You may also raise a support ticket with logs and let us know the ticket number so we can post any updates here as well.

I removed the previous user define filters and re-entered it. And still the program gets an error about a OU that doesn't even exist, it's not in the user define filters. The OU exists in the AD but it looks like this:

AD

Department 1
Department 2
Department 3
Department 4
   Users <---- program gets error because of this one, and it isn't even added in user define filter.
        Region 1
                Users <- added to user define filter
        Region 2
                Users <- added to user define filter
        Region 3
                Users <- added to user define filter
        Region 4
                Users <- added to user define filter
        Test user (within department 4 OU)

Department 5

I need a fix for this ASAP.

I removed the previous user define filters and re-entered it. And still the program gets an error about a OU that doesn't even exist, it's not in the user define filters. The OU exists in the AD but it looks like this:

AD

Department 1
Department 2
Department 3
Department 4
   Users <---- program gets error because of this one, and it isn't even added in user define filter.
        Region 1
                Users <- added to user define filter
        Region 2
                Users <- added to user define filter
        Region 3
                Users <- added to user define filter
        Region 4
                Users <- added to user define filter
        Test user (within department 4 OU)

Department 5

I need a fix for this ASAP.

Hello generalissimo 

Since the issue persists, please raise a support ticket with logs and let us know the ticket number so we can follow how the issue progresses.

#9558080
SDU logs submitted via FTP.

Hello generalissimo 

Thank you, I see it and will provide an update here once there is such available. You might also want to provide screenshots of the following:

AD Filters tab and the screen that comes up after clicking on the Define Filters button

It seems that the issue was a OU that had previously been spelled 'Skeleftea' was renamed sometime ago to 'Skelleftea' and Sophos could not understand the OU name. Issue is resolved, thanks to Ollie Jones.

Hello generalissimo 

Thank you for your update!