Hi Community,

In Sophos Mac Endpoint 9.9.5, we introduced a notification for "Full disk access required" when the OS is MacOS 10.15 Catalina, and we detect that the full disk access rights detailed in knowledge base article 134552 are not in place.

We have found an issue where customers using an MDM solution (eg: JAMF or Profile Manager) to provide this access will still receive this notice, even with the correct rights in place.

This will be corrected in the 9.9.6 release to Central and On Premise customers near the end of November/beginning of December 2019. It does not prevent the software from working, and is only a visual notice.

What to do

It is safe to dismiss the message. It will reappear approximately every 4 hours.
To avoid the message completely, add Full Disk Access rights using the method described in the dialog.

Current Status

This was resolved in v9.9.6 release to Central and On Premise customers.