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Reinstalling Sophos with Previously Deleted Users

John Price1

I am a business owner and have several Mac users who were deleted but the agents were not uninstalled. 

I am trying to re-add them to new licenses but the 60 days has passed since they were removed so I can't get their tamper protection passwords so can't remove the agents to reinstall them. 

They are all remote so I do not have physical access to the machines. 

 

Is there any way to remotely remove the agent/have them remove it so that I can reinstall it?



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  • 0 in reply to John Price1

    You can uninstall it from terminal with a switch for the tamper password I believe.

     

    How to uninstall Sophos Anti-Virus for Mac

    Managed by Sophos Central

    1. Open Terminal and run the command cd /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools/.
    2. Run the command sudo ./InstallationDeployer --remove --tamper_password <pw> where <pw> is the tamper protection password which can be found in the device information on the Sophos Central. 

     

     

    See here for more: https://community.sophos.com/kb/en-us/14179

     

    You should be able to type up instructions on that for a user to complete.  I think any admin user would work but I could be wrong.  You could also try enabling root and then running the command with the password to see if that would take.  If you cannot get someone instructions I believe team viewer has a trial license you could use to remote in.

     

     

    Respectfully, 

     

    Badrobot

     

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