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Sophos Central Endpoint Protection failed... Failed to retrieve policy within 900 seconds

English/German!?

 

I've setuped several Endpoints with "SophosSetup Endpoint.exe" successfully... last weekend i migrated my Sophos SG to an Sophos XG Firewall... now i got a Client with "non-compliant policys" and so i tried to reinstall the Endpoint...

 

But the installer allways stuck on:

2019-09-04T14:30:53.4936137Z INFO : Attempt to retrieve policy.
2019-09-04T14:30:53.4936137Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/commands/applications/APPSPROXY;ALC/endpoint/f5c799e1-df9e-4461-7b0b-3cd3a4ce8710
2019-09-04T14:30:53.4936137Z INFO : Request content size: 0
2019-09-04T14:30:53.4936137Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2019-09-04T14:30:53.4936137Z INFO : Certificate check succeeded
2019-09-04T14:30:53.5087486Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2019-09-04T14:30:53.5248557Z INFO : Response status code: 200
2019-09-04T14:30:53.5248557Z INFO : Response data size: 140
2019-09-04T14:30:53.5248557Z INFO : No policy assignment command; wait for policy to render
2019-09-04T14:30:58.5406682Z ERROR : RegisterCommand::onRun standard exception: Failed to retrieve policy within 900 seconds

Even, with Internetconnection from outside our Corporate Network (without XG firewall) it doesnt work!?

1185.cleaned_SophosCloudInstaller_20190904_141536.log



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