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Central Reporting - Put actual information in the reports

Why are the reports so non-informative?

Example: Bad Status computer report
There's no information as to why the status is bad, but you waste space on the report with a redundant "bad icon" when I've already selected a report of only bad status workstations.

In order to find the status, I have to drill down to the workstation, and click on the Status tab, almost like you guys are getting paid by the click. Exporting the results just shows me a column labeled "critical", which is equally as useless..

If you want to consider yourselves an enterprise-class tool, you need to start acting like you WANT to be. Put some useful information in the grid, or give me the option to...

Michael



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  • Hi  

    Sorry for the inconvenience caused to you.

    The report which you are accessing has computers of all health status including healthy, bad status and medium status because of that we have provided the column of health status, so when all the computers are displayed on that page, their status should be displayed.

    The alert, because of which the machine's health is bad or red, always appears in the section alerts in the main menu. From there you can check the alerts with critical/red mark and try to resolve that error which will improve the health status of that particular computer. 

    You can group multiple alerts to one group if the alert is the same for multiple computers. Please refer to this document to understand the alert section more.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • Thank you for replying, but this isn't helpful in the least.

    I'm asking how I can make my Central reports to contain useful information that doesn't require me to drill-down 4 levels in the console. You have this information, I want you to present it to me in a useful way in the grid.

    Using your tip for Alerts, this is what I see, which should illustrate why your suggestion doesn't give me what is needed:

    I have zero Red alerts, yet I have Bad Status workstations:

    Here's what I'm talking about, at a minimum the grid for a tool like this should look more like this so we don't have a 100 click fest to determine what we have to do for a specific workstation just to have to click back to the grid to see the next one, and repeat for the next XX workstations.

     

    Michael

  • Hi  

    I can understand your concern and your required information.

    You need reports which provide you with detailed information on the alert because of which endpoint shows bad health.

    Currently, there is no report which provides you with this functionality but you can raise this as a feature request on this website. If you found the same feature request already, you can vote it.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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