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While downloading the Sophos Central on Windows 10 home version why not all products are installed?

We are using Acer windows 10 home version laptops for mass deployment at events. While installing the sophos package, some have all 3 products installed (Intercept x, endpoint protection, Device encryption) and some just have (endpoint protection installed) ?

I do make sure that from the Manage Software i was assigning the required 3 products.

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0 Yashraj S over 5 years ago

Hi Kewal Shah

Do you have the same number of licenses for all the 3 products? It is possible if the number of licenses is not the same, then Intercept X licenses might run out before the Endpoint license resulting in Intercept X not being installed on all the endpoints. I do agree with jak The logs would help us know why the products are failing to install.
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0 Yashraj S over 5 years ago

Hi Kewal Shah

Do you have the same number of licenses for all the 3 products? It is possible if the number of licenses is not the same, then Intercept X licenses might run out before the Endpoint license resulting in Intercept X not being installed on all the endpoints. I do agree with jak The logs would help us know why the products are failing to install.
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While downloading the Sophos Central on Windows 10 home version why not all products are installed?

Submitted a Tech Support Case lately from the Support Portal?